Intake Specialist

Position SummaryThrive Family Services is seeking a detail-oriented and compassionate Medical Administrative Assistant to join our administrative team. This position plays a vital role in ensuring smooth day-to-day operations by supporting both clients and clinicians. The ideal candidate will possess strong communication and organizational skills, and a genuine interest in helping others in a mental health care setting.Key ResponsibilitiesAdministrative SupportProvide front desk coverage, including greeting patients in a professional and welcoming manner, both in person and over the phone.Answer incoming calls, assist with appointment reminders, and guide clients through completing necessary forms and accessing the patient portal.Forward phone inquiries and requests to the appropriate departments in a timely and efficient manner.Manage records requests in accordance with privacy guidelines.Assist with the client check-in process and respond to front desk requests from both clinical staff and clients.Maintain accurate and up-to-date patient and provider databases.Support general office operations, including maintaining office inventory and expediting supply orders.Perform cleaning duties to help maintain a tidy and organized office environment.Provide support coverage during team members PTO.Perform other duties as assigned by the Clinical Coordinator or Business Operations Manager.Scheduling & Client CoordinationServe as the first point of contact for clients; provide excellent customer service.Schedule and coordinate initial client appointments with clinical staff.Send welcome emails with session cost estimates (including DA, Follow-Up, and Clinical Review charges).QualificationsHigh school diploma or equivalent; additional administrative or healthcare-related certifications are a plus Prior administrative or scheduling experience in a healthcare or mental health setting is a plus.Familiarity with electronic health records (EHR), insurance verification, and HIPAA compliance is preferred.Strong verbal and written communication skills.Excellent multitasking, organizational, and time-management abilities.Experience with scheduling or calendar management is preferredProficiency with computers, scheduling software, and Microsoft Office Suite, Canva.Ability to work independently and collaboratively in a fast-paced environment.Commitment to maintaining patient confidentiality and upholding HIPAA standards.
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