Compliance Specialist - Fire Protection

Compliance Specialist - Fire Protection

About the Company

Professional Fire Protection is an affiliated company of Guardian Fire Protection and trusted provider of fire protection and life safety solutions, proudly serving businesses throughout the Richmond and Norfolk regions of Virginia and Eastern North Carolina since 2003. Headquartered in Norfolk, with additional locations in Ashland and Chester, Professional Fire delivers comprehensive, end‑to‑end services including system design, installation, inspection, testing, monitoring, and repair. Our expertise spans fire sprinkler systems, fire alarms, special hazards and kitchen fire suppression, fire pumps, range hood and paint booth suppression, and integrated fire and security monitoring. Known for quality workmanship, responsive service, and a strong safety‑first culture, Professional Fire is driven by a team of skilled professionals committed to protecting people, property, and communities.

About The Opportunity

Professional Fire Protection Systems is looking to hire a Compliance Specialist for our Fire Sprinkler and Fire Alarm Departments. This is a very important and essential role in our company and the ideal candidate will have to be very well organized, be goal oriented and have excellent communication skills.

Job Duties

Processing Repair Quotes:

• Review technician notes on deficiencies found while on-site at customer locations.
• Preparing the quote by editing technician notes and expanding on an explanation of the service required and why it must be performed.
• Obtain vendor pricing on materials required to complete repairs, markup the cost based on standard markup rates or specific customer agreements and add the final price to the quote.
• Determine the amount of labor required to complete the repair.

Customer Communication:

• Contact customers to comprehensively explain repair quotes, emphasizing the necessity to bring their fire systems into code compliance.
• Secure approval from customers to proceed with the required repairs.

Documentation:

• Ensure accurate and timely documentation of all customer interactions related to non-compliances and scheduling. Customer interactions are documented in a notes section associated with each quote and job to be performed.

Customer Information Gathering:

• Obtain and enter necessary information from customers for inspections, ensuring all relevant details are recorded accurately and provided to technicians so they can effectively perform their work.

Route Planning:

• Develop daily routes by geographic area to optimize efficiency and meet revenue goals.
• Coordinate and schedule appointments to maximize productivity with several technicians.

Service/Emergency Call Coordination:

• Collaborate with customers and technicians to coordinate emergency services promptly.
• Prioritize and schedule emergency repairs to address critical issues efficiently.

Team Collaboration:

• Collaborate with technicians, providing them with necessary information and support to fulfill their responsibilities effectively.
• Collaboration with multiple co-workers to answer questions, address customer inquiries, and ensure timely responses.

Qualifications

Analytical Skills:

• Ability to analyze complex information and make informed decisions.
• Ability to assess situations, identify issues, and develop effective proactive solutions.

Attention to Detail:

• Precision and accuracy in tasks, with a focus on minimizing errors.
• Thoroughness in reviewing and verifying information.

Communication Skills:

• Effective verbal and written communication skills.
• Ability to convey information clearly and concisely.

Adaptability:

• Flexibility to adapt to changing situations and environments.
• Openness to new ideas and willingness to learn.

Time Management:

• Efficiently prioritize tasks and manage time to meet deadlines.
• Ability to handle multiple tasks simultaneously.

Pressure Handling:

• Capability to handle and cope with high-pressure situations.
• Emotional resilience and composure in challenging circumstances.
• Ability to make sound decisions under pressure.

Relationship Building:

• Developing and maintaining relationships with customers.
• Ability to work effectively in a team environment.
• Openness to collaboration and willingness to share knowledge.

Organizational Skills:

• Highly detailed and organized with the ability to prioritize and multitask effectively.
• Thorough knowledge of general office procedures and equipment.

Learning Agility:

• Adaptability to changes in technology, processes, or industry trends.

Attention Management:

• Ability to focus on tasks and maintain concentration.
• Minimization of distractions for improved productivity.

Compensation

• Pay is hourly and is negotiable dependent on candidate experience
• Potential quarterly bonuses

Benefits

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

Professional Fire Protection is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

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