Patient Registration Representative

Job Description

Job Description

Job Summary:The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.Essential Functions/Responsibilities:Entering patient demographic and insurance information accurately.Serving as the primary contact between patients and the medical personnel.Greeting patients upon arrival with a friendly demeanor and helpful attitude.Confirming insurance eligibility.Collecting co-pays and balances due at the time of registration.Reconciling payments at the end of each shift.Addressing accounts that are past due at the time of registration.Answering incoming phone calls and forwarding to the appropriate parties.Interpreting billing statements.Participating in mandatory trainings and attending staff meetings.Faxing and/or emailing confirmed lab results to the appropriate parties.Setting up installment payment plans.Maintaining a clean work environment. Knowledge, Skills, and Abilities:Computer literacy (log in, log out, search engines, etc.)Knowledge of electronic medical record (EMR) systemsStrong telephone and in-person communication skillsOutstanding customer service and interpersonal skillsKnowledge of HIPAA and PHI (Protected Health Information) laws/regulations Required Education/Experience:High School Diploma or GED requiredOne year experience in patient registration (preferred)One year experience with health insurance (preferred)