Assistant Veteran Services Officer

Job Title

Reporting directly to the Veteran Services Officer, responsible for providing a multitude of professional and supportive assistance to veterans, dependents, and survivors.

Examples Of Work Performed

Provides counseling related to disability and/or pension benefits

Conducts initial veteran eligibility assessment, interviews veteran, dependents and/or survivors

Reviews and analyzes documentation, determines benefits, establishes, and maintains records of information

Prepares claim forms and assembles required information to establish the validity of a veteran claim under Federal and State statutes

Assists with benefit eligibility, descriptions of benefits, and obtaining benefits

Assists with completion of all paperwork of federal and state benefits

Assists with obtaining admission to and treatment in the Department of Veterans Affairs medical facilities, including long-term care facilities

Participates in conferences with veterans' organizations and with federal and state offices on matters affecting the welfare of veteran benefits programs

Maintains current knowledge of state and federal legislation affecting veteran programs

Prepares presentations and assists with community outreach

Communicates frequently with office support staff, other county personnel, department heads, supervisors, external agencies, veterans, and the general public

Acts as the liaison between Veterans and the Veterans Administration

Attends all meetings and trainings, as required

Performs special duties as assigned

Organization Relationships

Reports directly to – Veteran Services Officer

Direct Reports – No

Physical Demands

Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying

Environmental Factors

Work is primarily indoors in an air-conditioned environment

Travel between worksites, as required

Veteran's appointments may occur in the office or at the veteran's home

May require the use of a personal vehicle

Irregular Hours

Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required

Essential personnel in the event of an emergency

Regular attendance is required

Minimum Qualifications

High school diploma or equivalent

Two (2) years of customer service experience

Knowledge of laws, regulations, and rulings of the United States Department of Veterans Affairs

Ability to perform multiple complex tasks simultaneously

Ability to conduct detailed research involving financial and medical information

Working knowledge of Microsoft Suite

Licenses And Certifications

Required within thirty (30) days of employment

Valid driver's license

Required within six (6) months of employment

Certified Veteran Services Officer by the Department of Veteran Affairs

Accredited by the Texas Veterans Commission

Preferred Qualifications

Associate degree in a related field

Prior public sector experience and/or experience working with veterans

In appointing an officer, the Commissioners Court shall give preference to a veteran who qualifies for a veteran's employment preference under Chapter 657 of the Texas Government Code. Chapter 657 details the following individuals qualify for a veteran's employment preference in the following order of priority:

(1) a veteran with a disability;

(2) a veteran;

(3) a veteran's surviving spouse who has not remarried; and

(4) an orphan of a veteran if the veteran was killed while on active duty.

Bilingual (Spanish)

Employment Testing

Employment is contingent on passing any post-offer pre-employment screening as listed below:

Criminal background check: Yes

Motor Vehicle Record check: Yes

Drug screening: Yes

Physical exam: No

Psychological exam: No

Additional: N/A

Supplemental Information

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.