Provider Relations Coordinator

Job Description

Job Description

Description:

Optimal Home Care is looking for a Provider Relations Coordinator (PRC) to provide services for our patients!

About us:

Optimal Home Care is a trusted and growing agency serving the great Colorado area. Optimal is a Colorado owned and operated home health agency that has been serving patients since 2004. The culture at Optimal is what sets us apart. At Optimal Home Care you are not just a number. We are big enough to provide you with the support and resources you need to provide the highest possible patient care, but small enough to give you the culture and mission you’re looking for.

Optimal Home Care is devoted to helping our patients achieve and maintain the best possible quality of life. Our mission is to improve and restore our clients’ lives through quality patient care, innovative specialty health care programs and state of the art technology. The Optimal team embodies compassion, heart, patience, empathy, and competence to meet our patient’s needs.

Core values: Commitment Advocacy Respect Excellence

Position & Responsibilities:

• Educates the community about home care alternatives and its benefits.
• Provides In-service programs to healthcare professionals about other healthcare alternatives that are cost-effective and produce good outcomes.
• Acts as a liaison between the agency and its referral sources.
• Solicit referrals from new and existing referral sources. Continue to build territory and business relationships.
• Advocates for patient rights and handles referral source’s issues within their scope of responsibility.
• Acts as a customer service liaison to referral sources.
• Participates in community programs to help educate and empower the community of their rights.
• Services as a role model for employees and maintains a professional image at all times.
• Performs projects that may be assigned by leadership.
• Performs research and prepares agency reports.
• Participates in agency’s training and development programs.
• Other duties as assigned.
• Complies with agency policies and procedures as well as employee handbook detailing human resources policies.
• Other duties / responsibilities that support the agency’s core values of Commitment, Advocacy, Respect, and Excellence.
• Completes emergency preparedness training as identified as appropriate for this employee level.
• Participates in exercises and drills for emergency preparedness, as required.
• Other duties and tasks as assigned by the Optimal Home Care Emergency Command Center communication tree in the event of a local, regional or national emergency and/or disaster.

Why Optimal Home Care:

• Family Oriented Company
• Dedicated intake and scheduling team that support you and your patients
• Supportive work environment with opportunity to learn and develop
• Mileage reimbursement
• Competitive benefits package
• 401K plan + 15% matching
• Company phone provided
• PTO
• Opportunity to provide individualized care to patients
• Continuing education opportunities

Qualifications:

• Bachelor’s degree preferred and preferably in marketing
• Proven track record of sales/marketing success with preferable industry experience
• Strong communication and reporting skills
• Strong customer service skills and critical/analytical thinking skills
• Effective with written and verbal communication