Engagement Manager, Professional Services

Job Description

Job Description

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

With  over 10 million end users and usage quadrupling annually, our infrastructure now handles  over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at
scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.

As we scale vivenu’s enterprise footprint, the Engagement Manager will bridge complex client vision with profitable technical execution. Sitting at the intersection of Sales, Solutions, and Delivery, this role will architect custom digital ecosystems, define key product boundaries, and draft precision SOWs. Ultimately, they will own project margins and resource allocation to build a highly scalable, profitable P&L unit for our business.

As a your responsibilities of Engagement Manager, Professional Services will include:

• Define and build the vivenu’s digital ecosystem: Collaborate with Sales, Solutions and Customer Success teams to scope delivery projects that go beyond the boundaries of the core platform, including headless website design, 3rd party system integrations and custom scripts. 
• Project scoping: Scope projects that clearly define the boundaries where the core vivenu’s product ends, marketplace solutions apply, and custom development begins.
• Lead engagements: Act as the primary leader for scoping and delivery, managing project plans, timelines, resource plans, and stakeholder expectations to ensure projects go live on time, on budget, and with exceptional quality.  Identify and track risks, and collaborate with customer success managers and product teams to address as needed.
• Commercial acumen: Draft statements of work and change orders while maintaining target margins, billable utilization, and effective resource allocation to help build a scalable P&L business.
• Voice of the Complex Customer:  Act as the voice of the field, closely collaborating with Engineering and Product to shape the roadmap based on real-world delivery learnings.
• Scale the digital ecosystem: Turn early customer deployments into repeatable, scalable implementation playbooks and/or marketplace apps for the most common project types, with the goal of this IP being leveraged / executed by vivenu customer success / solutions teams,  3rd-party system integrators, and agency partners.
• Quality control:  Ensure deliverables meet quality standards and client acceptance criteria.

What you will need to succeed in this role:

• 4+ years of technical project management or engagement management experience in a professional services, consulting, or client-delivery environment.

• Proven track record of authoring technical scope documents and SOWs, managing change orders, and leading multiple concurrent enterprise projects with competing priorities.

• Excellent client-facing presentation, communication, and negotiation skills, with the ability to build trust with executive and technical stakeholders.

• High proficiency with modern project management tools (e.g., Jira, Asana, Monday.com, SmartSheet) and delivery methodologies.

• Familiarity with scoping headless website architectures, APIs, third-party integrations, and web scripts.

Why join vivenu?

Live Entertainment Tech

Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

Sustainable Growth

We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.

Top-tier Team

Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA

We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects

Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next-Gen Leaders & Insights

Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement

At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.