Vibee - Seasonal Venue Event Manager

Job Summary Do you enjoy live events? Do you excel in fast paced, creative environments? Then you’re in luck! We are looking for a highly motivated self‑starter who embodies both a passion for music and a love of the live event experience. Read on… About the Company Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought‑after destinations. Role Overview This role focuses on overseeing and coordinating events held at a specific venue. You will ensure that everything runs smoothly before, during and after an event. Responsibilities Team Leadership & Supervision Supervise and guide the team, ensuring tasks are performed efficiently and quality standards are met. Encourage and provide support to staff, maintaining a positive and productive work environment. Assign responsibilities to team members so all areas are covered throughout the shift. Provide on‑the‑job training or guidance to new employees, ensuring they understand operational procedures and expectations. Administrative Tasks Create and manage weekly staff schedules, balancing workload within budgetary constraints in collaboration with Project Managers, Producers and other stakeholders. Monitor staff breaks in accordance with local labor laws and uphold all policies and procedures. Address and resolve staffing issues promptly to maintain smooth operations. Uphold safety protocols and promote a risk‑free environment. Ensure staff follow schedules and take breaks according to company guidelines. Complete necessary reports or documentation related to incidents, operational issues or customer interactions. Address minor performance issues or conflicts, escalating more serious concerns to senior management as needed. Complete other duties as required. Operational Oversight Ensure smooth execution of daily operational tasks, maintaining efficiency within the department. Monitor the availability of materials, equipment or resources and inform management of shortages or issues. Ensure all team members complete their tasks as expected, providing guidance when needed. Customer Service & Client Relations Handle customer or client concerns and complaints, addressing issues promptly and professionally. Ensure the team delivers high‑quality service, following organizational standards and guidelines. Manage complex or escalated customer service situations that require managerial attention, ensuring resolutions align with company policies. Health, Safety & Compliance Ensure staff adhere to all health and safety guidelines, maintaining a safe working environment. Ensure operations follow company policies, procedures and legal or regulatory standards. Respond to emergencies or crises effectively, taking appropriate actions to manage the situation. Communication & Reporting Communicate clearly and effectively with the team, ensuring everyone is aware of responsibilities and updates during the shift. Record significant incidents, customer concerns or operational issues, ensuring management is informed when necessary. Provide feedback to the team on performance, addressing any issues and offering guidance for improvement. Qualifications Minimum 3 years in event production with a proven track record in leadership roles focused on fan experience, customer service or hospitality. Demonstrated reputation for excellence with at least 5 professional references. Superior communication and organizational abilities with strong multitasking skills. Proficient in Google Suite applications, particularly Google Sheets. Ability to work long hours with a flexible schedule, accommodating operational needs. Capable of responding professionally to changes and unexpected situations in a dynamic event environment. Willingness to work evenings and weekends as required by event schedules. Work Environment Must tolerate loud noise levels and busy environments on site at our events. May sit for extended periods and work in drastic temperature climates. Must be willing to work during evenings and weekends to meet deadlines. Must be willing to travel as required. Applicants for employment in the U.S. must possess work authorization; sponsorship is not required. Equal Employment Opportunity We aspire to build teams that reflect and support the fans and artists we serve. We promote an environment where everyone can be themselves and thrive. We support equal opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical leave, disability, marital status, domestic partner status, medical condition, political affiliation, national origin, citizenship, race, sex, gender identity and expression, sexual orientation and any other basis protected by applicable law. We consider qualified applicants with criminal histories in compliance with local fair chance ordinances. We provide reasonable accommodations for applicants with disabilities, pregnancy, religious practices and other needs. Applicants are encouraged to identify accommodation needs and contact Human Resources. Hiring Practices This job description indicates the general nature and level of work performed by this position. It is not a comprehensive inventory of all duties, responsibilities and qualifications. Recruitment policies place the most qualified persons available in a timely and efficient manner, including promotion, referrals, outside advertising, job fairs, college recruiting and search firms. Compensation Hourly rate range: $25.00 - $28.00 per hour USD. The compensation is a good faith estimate for California applicants; positions outside California may differ. #J-18808-Ljbffr