Customer Experience Coordinator - JW Marriott Bonnet Creek, Orlando, FL

Customer Experience Coordinator

Position Overview

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.

Key Job Responsibilities

• Customer Contact
• Billing
• Data Entry
• Customer Engagement
• Operational Support

Job Qualifications

High School Diploma is required. Associate degree is preferred. 1+ years of administrative, sales or hospitality experience preferred. Proficiency Microsoft 365 and web-based applications. Strong written and oral communication skills. Strong organizational and interpersonal skills. Encore's Service Level 100, 200 & 300 Certifications to be obtained within 90 days. Ability to multi-task and work well under pressure.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Ability to Prioritize
• Value People
• Communicates Effectively

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.