Round-the-Clock Help Desk Specialist (Tier 1)
Black Eagle Defense
Black Eagle Defense seeks a Help Desk Specialist L1 to provide 24x7 Tier 1 support for the organization’s IT services. You will assist users via phone and in person with email, LAN/WAN access, directories, standard desktop images, and COTS/GOTS software, acting as the first contact for troubleshooting hardware and software issues. Responsibilities include ticket creation in ServiceNow, user account management, and communicating outages or incident status while coordinating with Tier 2 when #J-18808-Ljbffr Black Eagle Defense
Vacancy posted 4 days ago
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