Member Service Representative II (FT) - Cimarron

Member Service Representative II Full Time (38+ hours) Monday - Saturday (Varies) Cimarron 8275 W. Flamingo Rd Las Vegas, NV 89147 Purpose The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions. To deliver service in alignment with our Service Commitments Possess adequate product knowledge as measured by the annual product knowledge certification assessment. Meet or exceed established sales and service goals. Summary Responsible for building relationships with credit union members. Present credit union products and services that match member needs. Assist members in resolving account and/or loan related problems. Build member relationships by proactively identifying additional products and services that help members achieve their financial goals. Communicate effectively with prospective and current members and represent the credit union in a positive and professional manner. Provide caring, personalized service and quality products while staying abreast of members\' needs and expectations. Within written authorities and sound underwriting practices, examine, evaluate, input data, and assist with qualifying borrower/member applications for secured/unsecured fixed rate loans or open-end lines of credit. All new account and/or loan applications, and any services or products requested by a member, are expected to be facilitated including proper communication and documentation within required service standard levels set forth by the institution. Essential Duties and Responsibilities In accordance with prescribed methods and operating policies and established practice, the Member Service Representative II: Professionally greet and interview members to determine financial needs. Suggest and explain appropriate deposits, lending, and investment products. Contribute to the credit union\'s strategic focus on loan & member growth and member service. Organize and prioritize work to ensure timely and accurate opening, processing, and funding of all accounts and loans. Process and open new accounts and additional services while meeting cross-sell performance standards. Uncover opportunities to refer business to other lines of business partners within the credit union, such as mortgage solutions, member business solutions, or investment solutions. Responsible for accurately completing all Safe Deposit Box services. Process a variety of financial transactions for members including issuing checks, processing deposits and withdrawals, filing insurance claims, issuing certificates, drafts, and other negotiable instruments. Identify cross-sell opportunities to enhance member relationships by maintaining expert knowledge of Credit Union features and benefits, products, and services. Model a retail type sales and service environment. Take ownership of all member requests or complaints with minimal need to refer to another department. Respond to and research member inquiries regarding account operations, access to services, resolving discrepancies, balancing, reconciling, and assisting members with automated services. Analyze loan applications and supporting documentation to determine feasibility of qualifying the requested loan. Provide counseling to applicants, members, and dealers regarding loan decisions and applicable policies and procedures. Ensure adherence to policies within established guidelines. Act as a liaison between members and dealers to generate quality loans within guidelines. Review loan applications, gather supporting documentation, analyze financial status and credit worthiness, and value collateral prior to submitting to Consumer Lending for a credit decision. Look for ways to qualify loan requests by gathering additional information, presenting counteroffers when applicable, and suggesting cross-sell opportunities to the origination source. Complete each applicable task, stipulation, or condition within lending platform as applicable. Ensure all executed documentation and packets are complete, accurate, and archived according to policy requirements and compliance regulations. Accurately analyze and input income verifications, title reports, and collateral appraisals when needed. Describe and recommend suitable insurance products and ancillary products. Communicate credit decisions to applicants in a timely manner. Outbound calling may be required for campaigns, promotions, and pre-approved offers. Explain features and benefits of all credit union electronic services (Debit Card, Mobile Banking, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit, and Payroll Deduction). Assist with auditing (cash balancing, ATM balancing, instant issue cards, etc.). Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines. Perform all required functions with accuracy, efficiency, dependability, and in accordance with the Credit Union\'s standard of conduct. Maintain a professional appearance and demeanor; contribute to a positive member experience and service satisfaction. Performs other duties as assigned. Education and/or Experience High school diploma or GED; Associate\'s degree preferred or equivalent from two-year college or technical school. Minimum of 2-4 years banking or credit union experience and/or training, or equivalent combination of education and related experience. Thorough knowledge of the credit union\'s computer system for basic input/output tasks including Word and Excel desired. EOE and Drug-Free Workplace SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE) #J-18808-Ljbffr Silver State Schools Credit Union