Technical Support Analyst

IT Support AnalystRadiant is seeking a dedicated IT Support Analyst. You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues. This role requires you to be both reactive and proactive, from troubleshooting and solving problems to implementing process improvements for smoother employee experiences. The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to continuously learn new technologies.Responsibilities and Duties:Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.Manage the support request software system, Jira, to ensure timely and effective issue resolution.Maintain IT inventory including workstations and accessories.Collaborate with other members of IT to complete user-facing projects.Provide smooth and effective onboarding and off-boarding for all employees and contractors.Develop and maintain documentation and processes as the company scales.Required Skills and Qualifications:Bachelor's degree from an accredited institution.1+ years in a help desk, IT associate, analyst, or similar industry position.Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise).Excellent and effective verbal and written communication.Must have great attention to detail in both issue resolution and proactive follow-up in process improvement.Desired Skills and Qualifications:2+ years in a help desk, IT associate, analyst, or similar industry position.Experience with Office 365, Microsoft Entra ID (formerly Azure AD), and/or Intune.Experience with troubleshooting macOS and Linux.Desire to go the extra mile and leave no stone unturned when troubleshooting and reaching solutions.Eager to continuously learn new technologies with an innate sense of curiosity.Additional Requirements:Must be willing to work extended hours and weekends as necessary to accomplish our mission.Must work 100% onsite at El Segundo HQ.Benefits and Perks:Stock: Substantial incentive stock plan for all full-time employees.Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum plans.One Medical: Sponsored memberships for employees and their dependents.Vision: 100% top tier plan coverage + 50% for dependents.Dental: 100% top tier plan coverage, orthodontia extra, 50% for dependents.Voluntary life, accident, hospital, critical illness, commuter and FSA/HSA are offered as employee contributed benefits.8-weeks of paid parental leave for all parents. Additional paid pregnancy leave for CA employees.Daily catered lunch. Free snacks and drinks.Flexible PTO policy. Remote workday allocation.Company and team-bonding events, happy hours and in-person camaraderie.Beautiful El Segundo headquarters close to the Pacific Ocean.Total Compensation and Benefits Radiant compensates people for impact and invests in those who continue to raise the bar. Radiant's new hire compensation package includes base salary, substantial equity grants, and comprehensive health benefits. Total compensation and level are determined through a rigorous evaluation of interview performance, experience, education, and qualifications, and are designed to support continued growth as scope, responsibility, and impact expand at Radiant. The best of today's advanced reactor builders don't wait for job postings. They join the winning team. If that's you, contact us directly for immediate opportunities: View email address on click.appcast.io. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. This position involves access to technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.