Bilingual Customer Service Representative | Healthcare

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work ®

In 2025, Infinx was certified as a Great Place to Work ® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: In office position - Woodlands/Spring TX

Summary Description:
Under general direction, this position will be responsible for handling day-to-day customer service calls and activity with patients, AR, Billing, and Support Staff. The customer service representative is responsible for providing effective customer service for all patients by using excellent, in-depth knowledge of company services as well as communicating effectively with team members within and outside of the department.

Job Responsibilities:

• Answer multiple customer service calls in a timely, efficient, and knowledgeable manner ensuring effective call resolutions
• Use appropriate judgment in upward communication regarding customer concerns
• Receive and relay client messages to the appropriate party
• Translate an EOB to the patient to explain deductible, co-insurance, co-pay, payment, or denial questions
• Process customer information and payments accurately according to established department policies and procedures
• Review patient accounts for accuracy and be able to solve inaccuracies
• Perform clerical duties as needed
• View and explain patient statements as needed
• Provide continual evaluation of processes and procedures

Skills and Education:

• High School Diploma or equivalent
• 1+ ear of experience in a call center environment
• 1+ year of experience in customer service
• Bilingual - Spanish speaking
• Knowledge of latest technologies in healthcare and well-versed in claims billing and insurance plans/policies
• Ability to communicate information effectively over the phone
• Able to accurately assess customer needs, meet quality standards for services, and evaluate customer satisfaction
• Ability to multitask and organize effectively
• Ability to analyze and solve problems independently
• Experience with various EMR/EHR (ECW, EPIC, NextGen, Kareo, Gemms One) and Microsoft Office
• Time Management
• Exemplary customer service skills, including the ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times

Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced Healthcare CSR ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.