Porter

Job Title: Porter

The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area including lock-outs, flat tires, battery jump, general landscaping, snow removal and lost vehicle assistance.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

Cleanliness check each shift of all guest entrances/elevator landings in the entire garage. The check will include the emptying of all ash urns daily and trash receptacles at full or higher and the sweeping of all litter and cigarette butts in the common landing area. 20%

When appropriate use a mop or power washer to eliminate any stains in the common area resulting from liquid spills. Wipe all signage and way finding material in the common area with the appropriate cleaning solutions and cloth. This is to include all pay on foot stations. 20%

Maintain a general cleaning of garage with the use of a mobile garbage can, broom and dustpan to include all areas around and between all vehicles of any debris to include cans, bottles, cups and/or any refuse left on the ground, ledges and walls. When appropriate use a paint safe solution or the power washer to eliminate any stains from all pillars and columns throughout the garage. 15%

Wipe all signage and way finding materials located at all garage vehicular entrances and exits with the appropriate cleaning solutions and cloth. Wipe all equipment including gates, gate arms, card reading equipment and all attached signage with appropriate cleaning materials and cloth. 15%

Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD for return to the appropriate facility. When appropriate, power wash any areas of the garage entrances and exits that need additional attention from the regularly scheduled maintenance. 10%

General landscaping duties as needed and depending on season. Snow removal from the entrance or exit ramps and in areas designated by management, as applicable. Remove snow from walkways on managed properties, applying salt/sand to prevent ground freeze-over. 10%

Assists guests with directions and all other inquiries. Stands while serving guests. Provides information about surrounding area as well as main attractions to guests as needed. 5%

Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information. 5%

The total amount of time for all functions of the job - 100%

Education:

• High school diploma or general education degree (GED) preferred.

Required Licensure, Certification, etc.:

• Must be at least 18 years of age and be able to pass a criminal background check, motor vehicle record and drug screen.
• Must have valid Driver's license

Work Experience:

• One to three months related experience and/or training without a Diploma or GED; OR equivalent combination of education and experience.
• Customer service experience preferred.

Knowledge:

• Knowledge of basic general cleaning.

Skills:

• Must be able to read and write Standard English language.
• Must be able to read and comprehend simple instructions, short correspondence and memos.
• Must be able to write simple correspondence.
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
• Ability to understand 24 hour and military time systems.
• Ability to understand rates applicable to time passed.
• Customer service experience preferred.

Scope:

• Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
• Budget Responsibility: The employee has control over resources available only.