IT Support Technician

We are seeking a dedicated Field IT Support Technician to join our team, providing essential, hands-on support for IT infrastructure. This role is perfect for a professional with 2-5 years of experience who enjoys troubleshooting, technical mobility, and ensuring seamless operations in diverse, fast-paced environments including office spaces and airport facilities.

If you are a proactive problem-solver who enjoys variety in your daily routine and excels at providing top-tier service, we want to hear from you.

Key Responsibilities

• Infrastructure Support: Manage implementation, maintenance, and repair for desktop devices, peripherals, telephone systems, network devices, and specialized industry-specific equipment.
• Operational Mobility (IMAC): Execute physical installs, moves, adds, and changes for IT infrastructure devices, including workstations, network hardware, and peripheral systems.
• Technical Troubleshooting: Diagnose and resolve hardware and software issues for Windows-based workstations and associated platforms.
• Service Delivery: Maintain clear and effective communication with end-users to ensure all technical needs are met with precision and professional urgency.
• Flexibility: Adapt to a dynamic schedule that includes some travel to nearby sites, weekend shifts, and after-hours availability as needed for project success.

Requirements

• Experience: 2-5 years of relevant IT technical support experience.
• Certifications: CompTIA A+ Certification is highly preferred.
• Technical Proficiencies:
  • Strong knowledge of Windows workstation environments.
  • Foundational understanding of Network and Server systems.
  • Proficiency in MS Office and Outlook applications.
• Communication: Exceptional verbal and written communication skills are essential to success in this role.
• Logistics: Ability to travel to various local sites (mostly same-day, with rare overnight travel) and comfort with a flexible, on-call schedule.
• Compliance:
  • Due to the nature of the locations supported, candidates must be able to pass an extensive, rigorous background check and drug screen.
  • Candidates must be a U.S. Citizen or Green Card holder. (Sponsorship is not available).

Preferred Qualifications

• Previous experience supporting airline or transportation infrastructure is a plus.
• Demonstrated ability to apply technical processes to complex business requirements.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)


AllSTEM Representative Contact Info

Account Executive:


Perry


Branch Phone:


View phone number on click.appcast.io


Location:


Houston, TX