Director of Operations

*ABOUT ASPIRE *

Aspire is a fast-growing, insurance-based storm restoration roofing platform operating across the greater Phoenix metro through two production branches — Aspire North Phoenix and Aspire Tempe — under the Aspire Holdco umbrella. We specialize in hail and wind damage claims, working directly with insurance carriers and homeowners to deliver high-quality residential roofing at scale.

We are expanding our leadership infrastructure to support continued growth and are seeking a Director of Operations who can run the business alongside the founders — not for them.

*THE ROLE*

The Director of Operations functions as the operating nerve center of Aspire Holdco. You will own the full operational pipeline across both production branches, lead executive-level cadences with branch Presidents, and serve as the primary architect of systems, processes, and scalability initiatives. When storm season hits or pipeline bottlenecks emerge, you are the first to see it — and the first to act.

This role demands someone who is equally comfortable reading a multi-branch sales dashboard and running a direct, agenda-driven executive meeting. You must be a builder: someone who sees a gap, designs the fix, and implements it without waiting for permission.

*CORE RESPONSIBILITIES*

*Executive Leadership & Meeting Management*

* Own and facilitate all executive operating cadences — weekly, monthly, and quarterly — with the Presidents of Aspire North Phoenix and Aspire Tempe
* Set agendas, distribute pre-reads, drive decision-making, and ensure follow-through on all action items across every meeting
* Serve as the central communication hub between the two branch Presidents and the Holdco, ensuring alignment on strategy, personnel, and operational priorities
* Prepare and present operational performance reports to executive leadership with clarity, accuracy, and actionable insight

*Multi-Branch Pipeline Oversight*

* Monitor and analyze the full sales pipeline across both Aspire North Phoenix and Aspire Tempe in real time
* Identify conversion rate bottlenecks, stalled deals, and capacity constraints across every pipeline stage — from canvassing and inspection through adjuster negotiation, approval, and install
* Implement standardized pipeline reporting cadences that give leadership a single source of truth across both branches
* Coordinate with branch GMs and sales managers to ensure consistent pipeline hygiene and CRM discipline

*Bottleneck Identification & Rapid Scalable Solutions*

* Conduct systematic root-cause analysis when pipeline velocity or production throughput degrades
* Develop and deploy fast, scalable operational fixes — staffing adjustments, process redesigns, resource reallocations — without sacrificing quality or creating downstream problems
* Build playbooks for recurring bottlenecks so the organization learns and doesn't repeat the same failures
* Prioritize solutions that scale across both branches, not one-off patches

*Forecasting & Proactive Capacity Planning*

* Monitor weather patterns, hail probability data, and carrier activity to proactively forecast storm season demand surges
* Build workforce and subcontractor capacity plans days ahead of anticipated volume increases
* Identify pre-season bottlenecks in materials sourcing, supplement processing, crew availability, and adjuster scheduling before they become in-season crises
* Develop and maintain a Storm Season Readiness Playbook that is updated and stress-tested annually before each season

*Cross-Branch Organizational Health*

* Track performance KPIs across both branches — close rate, average job size, cycle time from inspection to install, supplement approval rate, and revenue per rep
* Identify underperformance early and work with branch leadership on corrective plans
* Standardize operational best practices across branches without stripping branch-level autonomy and culture
* Support recruitment, onboarding, and retention efforts for key operational and sales roles in partnership with branch Presidents

*Systems, Tools & Process Infrastructure*

* Own the company's operational tech stack — CRM (AccuLynx), project management tools, and reporting infrastructure
* Identify and implement technology solutions that reduce manual administrative burden and increase pipeline transparency
* Create and maintain SOPs for all core operational workflows across both branches
* Ensure data integrity and reporting accuracy across all tools and platforms

*Cross-Department Workflow & Financial Process Management*

The Director of Operations is responsible for designing, owning, and optimizing the workflows that connect departments across all three Aspire entities — ensuring money, information, and work product move efficiently without bottlenecks or breakdowns between functions.

* Own end-to-end cross-departmental workflows from sales handoff through production, supplement processing, collections, and close-out — ensuring no job falls into an inter-department gap
* Design and manage financial workflow processes across both inbound and outbound channels, including:
* ACH payment receipt from insurance carriers and homeowners — ensuring proper coding, reconciliation, and posting across entities
* ACH payment disbursement to subcontractors, material suppliers, and vendors — including approval chains, payment timing, and entity-level accuracy
* Coordination between field operations, finance, and accounting to ensure job cost actuals are captured and reconciled in real time
* Establish clear inter-department handoff protocols with documented ownership at each transition point — sales to production, production to accounting, accounting to collections
* Identify and eliminate workflow gaps where jobs, payments, or information are getting lost between departments or entities
* Build and enforce approval hierarchies for financial transactions across Aspire North Phoenix, Aspire Tempe, and Aspire Holdco to maintain entity-level integrity
* Serve as the escalation point for any cross-department process breakdown — whether a payment hasn't been received, a subcontractor hasn't been paid, or a job is stuck in approval limbo
* Audit cross-department workflows quarterly to identify friction points and implement continuous process improvements

*WHAT WE'RE LOOKING FOR*

*Non-Negotiables*

* Demonstrated experience operating across multiple branches, markets, or business units simultaneously
* Proven ability to identify pipeline bottlenecks and implement solutions at speed — not in weeks, in days
* Track record of running executive meetings that produce decisions and accountability, not just discussion
* Exceptional organizational discipline — you do not drop balls, miss deadlines, or show up unprepared
* Punctuality is a core operating standard; consistent tardiness or missed commitments is disqualifying
* Ability to build and manage detailed operational forecasts — including demand planning ahead of seasonal surges

*Strongly Preferred*

* Prior experience in insurance-based storm restoration roofing, or a closely adjacent industry (restoration, specialty trades, insurance claims)
* Familiarity with AccuLynx and Xactimate / insurance supplement workflows
* Experience scaling a multi-location services business from the operational seat
* Strong background in data-driven decision-making — comfortable pulling, reading, and acting on pipeline analytics without hand-holding

*Who You Are*

* You are direct, decisive, and organized — you make things happen without creating chaos
* You earn trust from high-performing, competitive operators (branch GMs, sales managers, Presidents) by being sharper and more prepared than anyone in the room
* You operate with extreme ownership — when something breaks, your first instinct is to fix it, not to find someone to blame
* You think in systems, not events — you build the process so the same problem doesn't come back
* You are comfortable delivering hard feedback and managing difficult conversations at the executive level

*HOW SUCCESS IS MEASURED*

In the first 90 days, you will be evaluated on:

* Mastery of both branch pipelines — able to identify bottlenecks and present data-backed solutions within 30 days
* Executive meeting cadence fully owned and running on schedule with clear agendas, action item tracking, and follow-through
* Initial Storm Season Readiness assessment delivered to Presidents within 60 days
* First operational improvement initiative launched and producing measurable results by day 90

*Ongoing performance will be tracked against:*

* Pipeline velocity across both branches (cycle time inspection-to-install)
* Bottleneck identification and resolution time
* Forecast accuracy vs. actual demand during storm season
* Branch-level KPI consistency and trend direction
* Executive meeting effectiveness (decisions made, action items closed on time)

*COMPENSATION & BENEFITS*

Aspire offers a compensation structure designed to attract a serious operator, not just a manager.

* Base Salary: Commensurate with experience — we pay for proven performance
* Performance Bonus: Tied to branch-level revenue growth, pipeline metrics, and operational KPI targets
* Growth Opportunity: Equity and expanded scope conversations are on the table for the right person as the platform scales
* Benefits package including health coverage, PTO, and vehicle/mileage allowance (details provided during offer stage)

*HOW TO APPLY*

* Your resume + application
* A brief paragraph (3-5 sentences) describing the most complex operational problem you've solved in a multi-location business — what was the problem, how did you identify it, and what did you do about it?

*Applications without the written response will not be reviewed. We are not looking for a generic applicant — we are looking for someone who has been here before and knows what to do.*

Pay: $80,000.00 - $100,000.00 per year

Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person