Front Office Medical Assistant

Front Office Medical Assistant

The Front Office Medical Assistant provides welcoming, efficient, and accurate support at the clinics front desk, ensuring an excellent patient experience from arrival through checkout. This role manages patient flow, coordinates front office activities with clinical staff, and handles registration, scheduling, and financial transactions while maintaining organized medical records and supporting patients in accessing needed care. The position is a full-time, MondayFriday day shift role, typically 8:00 a.m. to 5:00 p.m.

Responsibilities

• Greet and assist patients and visitors with warmth, professionalism, and a strong customer service focus.
• Oversee the waiting room experience, monitor patient flow, and keep patients informed of any delays or changes in scheduling.
• Organize and manage provider schedules to maximize efficiency and ensure accurate appointment booking.
• Accurately collect, verify, and update patient registration information, financial details, and essential health data.
• Perform intake-related processes, including document scanning, filing, and ongoing records maintenance.
• Handle financial transactions such as co-pays and insurance-related responsibilities with accuracy, confidentiality, and attention to detail.
• Answer incoming calls professionally, provide information, and route calls appropriately to staff and providers.
• Schedule appointments, manage follow-up visits, and assist with hospital follow-up coordination.

Qualifications

• Experience working in health care environments with direct patient interaction.
• Experience handling prior authorizations or insurance-related responsibilities.
• Comfort using electronic health record systems; experience with Athena is strongly preferred.
• Strong organizational skills with the ability to manage schedules, maintain records, and handle multiple tasks simultaneously.
• Medical assistant experience working alongside medical assistants and providers is beneficial.
• Certification as a Medical Assistant or in a related field is preferred but not required for the front desk role.
• Familiarity with care coordination, including arranging interpreters, transportation, and prescription assistance.

Work Environment

This role is based in a clinic front office setting with consistent patient-facing responsibilities. The work schedule is Monday through Friday, typically 8:00 a.m. to 5:00 p.m., providing regular daytime hours. The environment is fast-paced and requires frequent interaction with patients, visitors, and clinical staff in person and by phone. You will work at a computer workstation using electronic health record systems, including Athena, and office equipment such as phones, scanners, and printers. Professional, neat attire is expected to reflect the clinics commitment to a welcoming and respectful atmosphere. The culture emphasizes teamwork, clear communication, and a strong focus on delivering accessible, compassionate care to every patient.

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin, TX.

Application Deadline

This position is anticipated to close on Oct 21, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.