Player Support Producer II (502252)

IDR is seeking a Player Support Producer II to join one of our top clients for an opportunity in Mercer Island, Washington. In this role, you’ll help define and deliver a high-quality support experience for new game features, partnering across Product, Technology, and Operations. You’ll lead cross-functional stakeholders through planning, launch readiness, and post-launch measurement to ensure features ship smoothly and improve the player experience. Position Overview for the Player Support Producer II Lead cross-functional stakeholders to deliver operationally ready support experiences for upcoming game features Coordinate scope, dependencies, and timelines while facilitating collaboration across Product, Engineering, UX, and Operations Run launch preparation sessions, including requirements gathering, policy/tooling discussions, and readiness checkpoints Track post-launch KPIs and partner with senior teammates to recommend iterative improvements based on outcomes Identify and drive process improvements that enhance team efficiency and the end-user experience Requirements for the Player Support Producer II 5+ years of professional experience in relevant environments 2+ years of experience in product management, project management, or production roles Proficiency with project/product management tools (e.g., Jira and similar platforms) Experience supporting software, game, and/or product development workflows and best practices Strong critical thinking, communication, and problem-solving skills to manage complex, cross-team initiatives What’s in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #J-18808-Ljbffr IDR, Inc.