Call Center Representative - Plumbing HVAC

divh2Customer Service Representative/h2pDo you have a quick wit and a phone voice people actually enjoy talking to? Good. Because were not looking for someone to just answer calls, were looking for someone who can own the customer experience from the first hello to the final booking. As a Customer Service Representative, youll be the hub of our operation, handling incoming calls, scheduling service appointments, coordinating with dispatch, and making sure every customer interaction leaves a strong impression./ppWere a growing home service company serving the San Antonio area, and weve built our reputation by doing things the right way. No shortcuts, no excuses. Our customers trust us, and our team takes pride in delivering a level of service that stands out. This isnt just a job people pass through. Its a place where you can grow, learn, and build a real career. We invest in training, support our team, and actually recognize people who show up and perform./ppTurn incoming calls into scheduled service appointments while creating a positive, professional experience for every customer./pulliAnswer inbound calls and convert them into booked appointments/liliFollow and master call scripts while still sounding natural and confident/liliCoordinate scheduling and communication with dispatch and management/liliMaintain accurate and complete customer records/liliParticipate in ongoing training and development/li/ululliServiceTitan (CRM scheduling)/liliMicrosoft Office/liliGoogle Workspace/li/ululliPositive, upbeat, and professional attitude/liliStrong communication skills and confidence on the phone/liliDetail-oriented and organized/liliAble to work independently and stay on task/liliA true people person who enjoys helping others/li/ululliReliable transportation/liliStrong attendance and dependability/liliExperience working in the trades/li/ulpWe hire people who want more than just a paycheck. If youre driven, coachable, and take pride in your work, youll have the opportunity to grow, earn, and build something long-term here. Compensation: $17.00 - $19.00 per hour We are a family owned company that started in 2007./p/div