Desktop Support Technician : 26-02346
Akraya, Inc.
Primary Skills Microsoft Operating Systems (advanced) Microsoft Office Suite (advanced) Network Troubleshooting (intermediate) Hardware Diagnostics (intermediate) Software Troubleshooting (intermediate) Contract Type: W2 Only Duration: 12+ Months Location: Sacramento, CA (#LI - Onsite) Pay Range: $15-$20/Hr. on W2 Job Summary This role involves providing essential first-level technical support to end-users, resolving a variety of hardware, software, and network issues. You will diagnose problems, elevate when necessary, and contribute to improving service desk operations. Successful candidates will ensure efficient and accurate ticket management while upholding service standards. Key Responsibilities Troubleshoot desktop and mobile device issues. Resolve basic application and software problems. Identify and escalated complex technical issues. Manage and document incident tickets. Contribute to service desk process improvements. Must-Have Skills Proficient with MS Office Suite. Experience with Windows operating systems. Strong communication and customer service skills. Industry Experience Experience in a utility domain such as electric or telecom networks is preferred. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. #J-18808-Ljbffr Akraya, Inc.
Vacancy posted 3 days ago
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