Office Administrator

Office Administrator

The Office Administrator ("OA") provides customer service, administration and supervision of the local NACA office. The position requires very strong administrative and customer service skills in a fast-paced environment with the ability to multi-task. The OA is responsible for a broad range of administrative, operational, and facility management tasks. This includes greeting client/members, answers the phone for local calls and the national queue (inbound/outbound), managing the appointment calendar, assisting in closings, managing supplies, addressing customer issues, and other office functions.

The OA develops and implements outreach strategies between NACA and the community by scheduling workshops, promoting services and fostering partnerships. The OA must be able to manage communications, recruit and organize volunteers as well as evaluate effectiveness. While the OA does not have supervisory responsibility of the production staff, he/she is to monitor/oversee the time and attendance of the staff and their activities in an effort to assist management. In many offices the OA is the only administrative person and responsibilities vary based on the office needs.

The OA provides well-organized and customer-focused office operations and effectively communicates with staff and management. The OA ensures adherence and enforcement of NACA's policies and procedures. The OA must demonstrate professionalism, maintain an efficient office and positive work environment while remaining alert to potential risks, concerns and violations. It is important that the OA is knowledgeable of NACA's programs to encourage participation and support of NACA's programs and mission.

Job Responsibilities:

• Manage the front desk
• Answer the phone providing local and national information to people calling the local phone and calling the national queue.
• Manage office voice mails, emails and other correspondence
• Address Member inquiries and provide assistance both in person and over the phone
• Schedule and confirm counseling appointments and manage waiting list
• Assist with payroll and time and attendance for all staff
• Manage and attend bi-weekly Saturday Home Buyer Workshops and weekly Purchase workshops.
• Follow-up calls to workshop participants
• Record closed member testimonials
• Record Saturday workshops for quality and training purposes
• Manage onboarding of new hires including setting up their office
• Manage office supplies, order new stock and maintain inventory
• Manage office space with attention to health and safety concerns
• Manage volunteer and participation activities for NACA Members and others
• Monitor counselor appointment calendar and keep record of appointment statuses, confirmations and Member Action Plans
• Monitor services provided by NACA Counselors, real estate agents, third-party vendors and others
• Periodically monitor the common areas, hallways and offices to monitor and enforce NACA's policies and procedures.
• Oversee office cleaning, maintenance and security
• Periodically review the overall facility, building conditions, parking lot conditions, etc.
• This position requires some physical labor such as lifting, moving, reorganizing various items within the office for a functional workflow.
• Other duties as assigned

Time Demands:

40 to 45 hours weekly. During a workday he/she must work from a NACA office from 8:30 a.m. to 5:30 p.m., one weeknight, two Saturdays per month, other workshops, attendance at events, and other hours as determined by NACA management in NACA's sole discretion.

Compensation:

The pay rate is $21 to $25 based on experience, skills, degrees, and certifications. The candidate's performance evaluation and future compensation is largely based on meeting the Job Responsibilities, Competencies and Skills stated herein.

Job Qualifications:

NACA seeks leaders with a positive and open attitude, a strong work ethic and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills included in one's personal characteristics and professional experiences in the following areas: communication, organizational skills, professional skills, professionalism, customer service, time management, positive leadership, computer skills and being mission-driven. The Core Competencies & Skills are described in detail at

Education:

• Bachelor's degree – Preferred
• Mortgage and/or real estate courses – Preferred

Experience:

• Three and more years of Administrative experience required
• Office Manager experience preferred
• Strong customer service skills.
• Strong organizational skills.
• Ability to communicate effectively (interpersonal, public speaking & written)
• Energy and enthusiasm for NACA's mission
• Ability to work independently with minimal supervision.
• Ability to speak languages other than English, particularly Spanish, is a plus.

Application Process:

Applicants must complete the application here.

NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second-chance applicants, are strongly encouraged to apply. To follow up and for inquiries regarding this and other positions, contact NACA's HR Department at View email address on click.appcast.io.

This job description is solely for descriptive purposes to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. NACA reserves the right to modify or assign additional duties, and to make unilateral changes in its sole discretion. This job description does not constitute a contract for employment with employment at NACA on an "at-will" basis.

About NACA:

NACA is the largest and most effective non-profit homeownership and advocacy organization in the country. NACA is one of the most exciting homeownership and advocacy organizations that is both respected and feared for its effective operations and aggressive advocacy over four decades. Founded in 1988, NACA has won campaigns against some of the country's most powerful companies and individuals engaged in predatory and discriminatory lending. NACA's success is a result of its relentless confrontational advocacy as well as state-of-the-art systems and operations. NACA is well positioned for the future with more than $20 billion from major lenders, of which $15 billion is from Bank of America, to fund its extraordinary mortgage. NACA's founder and CEO, Bruce Marks, was named 2007 Bostonian of the Year for his work convincing the major lenders and servicers to modify predatory mortgage loans. He has also testified before Congress on numerous occasions, including on September 12, 2000, when he was one of the few to sound the alarm for the impending mortgage crisis.

NACA is rapidly growing with 50 offices nationwide and more than three million Members. NACA stands out in the following areas:

• NACA has revolutionized mortgage lending with its character-based housing counseling and mortgage programs, not based on traditional risk-based pricing or credit scores.
• Provides the best mortgage in America: No down payment, no closing costs, no fees, no mortgage insurance, at a below-market fixed rate without consideration of one's credit score.
• Largest and most effective HUD-approved counseling organization providing from 20% to 30%+ of the nation's housing counseling.
• At the forefront in the fight against abusive and discriminatory lending practices.
• Saved more than 500,000 homeowners with an unaffordable mortgage from foreclosure during the mortgage crisis.
• High-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international, and local media.
• Growing its existing offices, adding new offices nationwide, expanding its operations, and hiring additional managers.
• Harnessing its power in the fight for economic justice and affordable homeownership for all.