Referral Intake Coordinator

Patient Referral Intake Coordinator – Home Health

Home Health Intake | Referral Management | Insurance Verification

This position start date will be in January 2027.

Puget Sound Home Health & Hospice is seeking an experienced full-time Patient Referral Intake Coordinator to support home health referral and intake operations.

This is NOT a remote role but will be working Monday to Friday in our Tacoma office.

The Patient Referral Intake Coordinator (Home Health) is responsible for managing the complete intake and referral process, ensuring all documentation, insurance verification, and regulatory requirements are met prior to admission. This role serves as a key liaison between referral sources, physicians, payors, marketers, and internal clinical teams to support timely and compliant patient admissions.

Compensation & Benefits

$25-30 an hour, based on experience

Medical, Dental, and Vision insurance

HSA, FSA, and voluntary insurance options

Paid Life and AD&D insurance

Short-Term and Long-Term Disability

Paid Time Off (PTO), Paid Holidays, and Paid Sick Time

401(k) with company match

Employee Assistance Program (EAP)

Tuition reimbursement, employee discounts, referral bonuses, and more

Key Responsibilities

Review and process home health referrals for completeness, accuracy, and appropriateness

Verify insurance eligibility, benefits, authorizations, and coverage requirements

Ensure compliance with state, federal, and payer intake requirements

Obtain and review physician orders, face-to-face documentation, and supporting clinical records

Coordinate referrals with hospitals, physician offices, community partners, and marketing teams

Communicate effectively with payors, physicians, and internal staff to resolve missing or incomplete documentation

Enter and manage referrals within Home Care Home Base (HCHB) or applicable intake systems

Support efficient daily intake operations to meet census, quality, and service goals

Maintain positive relationships with referral sources and community partners

Identify opportunities to improve intake workflows, service access, and patient experience

Must be available to cover some weekend hours on a rotation basis

Required Qualifications

2+ years of experience in healthcare intake, referral coordination, or patient access

Home Health and/or Hospice intake experience strongly preferred

Experience with Home Care Home Base (HCHB) strongly preferred

Solid understanding of insurance verification, authorization, and payer guidelines

Ability to communicate professionally with physicians, referral sources, marketers, and payors

Strong organizational skills and ability to manage multiple referrals simultaneously

Detail-oriented with a focus on compliance, accuracy, and timely processing

Customer-focused with the ability to market services assertively and tactfully