Mitigation Lead Technician

Job Description

Job Description

About Big Bear Restoration

At Big Bear Restoration, we are a trusted team of restoration professionals committed to helping homes and businesses recover from water, fire, mold, and environmental damage. With a focus on craftsmanship, compassion, and customer satisfaction, we provide reliable emergency response services and expert restoration solutions throughout the community.

Position Summary

We are seeking a hands-on Mitigation Lead Technician to oversee and execute mitigation and emergency restoration projects for residential and commercial properties. This position involves direct leadership in the field, technical execution of restoration procedures, and responsibility for quality, safety, and customer satisfaction.

Key Responsibilities

• Lead and manage mitigation jobs involving water, fire, mold, and biohazard damage from start to finish.
• Train and oversee technicians in equipment operation, safety, and proper restoration techniques.
• Monitor job progress, take moisture readings, and adjust strategies based on IICRC standards.
• Set up containment zones, perform demolition, and maintain a clean and safe job site.
• Operate and maintain restoration equipment, including dehumidifiers, air movers, HEPA filters, and injectidry systems.
• Document job conditions, moisture levels, and work progress using company systems (e.g., MICA, DASH, Encircle).
• Communicate professionally with customers, insurance adjusters, and internal team members.
• Maintain a stocked and organized company vehicle and ensure all equipment is ready for use.
• Adhere to safety protocols, proper PPE use, and company policies at all times.
• Participate in an on-call rotation and respond to emergencies as needed.

Qualifications

• Minimum 2 years of experience in mitigation or restoration (residential and/or commercial).
• WRT certification required; additional certifications (ASD, AMRT, FSRT) are highly valued.
• Proficient in using moisture detection tools and structural drying equipment.
• Proven ability to lead a team or strong interest in growing into a leadership role.
• Excellent customer service and communication skills.
• Physically fit and able to lift 50+ lbs, due to demanding work environments and dynamics.
• Valid driver’s license and clean driving record.
• Willingness to work flexible hours, including evenings and weekends.