Rental Manager

Job Description

Job Description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Rental Manager to join our growing team at our Brookfield location.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are:
Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Paid Time Off, paid holidays, and more!

Position responsibilities:

• Build business by visiting customers as often as possible, accompany sales reps as requested.
• Maintain customer satisfaction, resolve any customer complaints.
• Review monthly management and business reports, respond to areas that need attention.
• Review rental orders, monitor rental activity.
• Assist Rental Administrator in taking phone calls for rental equipment.
• *Fill customer and internal requests – check all resources if equipment isn’t readily available in fleet.
• *Place orders for any re-rents from outside vendors.
• *Prepare and follow up on rental quotes.
• *Enter hour meter readings in system on rental contracts.
• *Initiate rental orders and generate/distribute shippers.
• Review and analyze rental billing, ensure paperwork is closed and approved in a timely manner and that invoices are generated promptly.
• Approve requests for credits to customers.
• Verify and approve all rental billing.
• Ensure adequate staffing of rental group.
• Supervise and develop rental administrators/staff.
• Supervise and develop Semi Truck Drivers
• Work with drivers to schedule maintenance and repairs on semis and trailers
• Schedule daily trucking runs and help coordinate corporate run
• Handle performance reviews and any discipline needed for the rental administrator, warehouse, and trucking staff.
• Manage the check in and check out of each rental and ensure that all attachments (forks, LP tanks, attachments, etc.) are returned at check in.
• *Review the general condition of rental equipment upon return and make sure damages are billed to customer if appropriate.
• Delegate weekly inventory of rental fleet in warehouse and shop.
• Make recommendations for additions, deletions, and/or replacement of rental equipment.
• Manage repairs made to rental fleet and that major repairs are sent through appropriate approval process.
• *Ensure all rentals are ready to go per customer’s delivery request.
• Review all inter-company invoices from other rental departments.
• Receipt and review vendor invoices
• *Delegate all sales demo preparations, initiate paperwork (if rental equipment is being demo’ d).
• *Manage hour meter readings on long term rentals.
• Attend management meetings as scheduled, keep your staff informed as to anything that impacts him / her.
• Ensure department housekeeping is maintained – cleanliness and orderliness.
• Ensure work environment is safe.
• Performs other duties as assigned
• *NOTE: Items marked with an (*) are normally performed by Rental Administrator – the Rental Manager will be backup only.

Role qualifications:

• Must be very knowledgeable on the equipment we rent (material handling and construction types)
• Must have excellent customer service attitude.
• Must partner with sales and service teams to ensure effective response to customers.

Essential skills and experience:

• Demonstrated customer service orientation.
• Demonstrated ability to lead people and get results through others
• Ability to organize and manage multiple priorities
• Ability to think ahead and plan over a one-to-two year time span
• Excellent interpersonal, presentation, and communication skills
• Excellent knowledge of industrial powered equipment, construction equipment, and our industry
• Strong computer proficiency
• Must be certified to operate powered industrial equipment.
• Commitment to company vision and mission

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record.