(USA) Tire and Battery Service Advisor

Position Summary Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. What you’ll do Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services. Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrates awareness of the different services in the queue. Understands the time requirements needed to perform requested services. Prioritizes TBC service appointments to maximize service efficiency. Re-prioritizes members and makes recommendations to the TBC Team Lead or Technicians to meet service needs. Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point-of-Sale systems, phone, and in-person selling techniques. Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members. Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develops and influences team members. Understands roadblocks and assists in training team members. Provides products and services to members in accordance with Company policies and procedures by assisting with purchasing and service decisions. Completes vehicle service requests and tests. Operates TBC equipment properly and safely. Receives, stores, and disposes of merchandise and supplies. Completes and maintains documents. Demonstrates strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy. Operates hardware (for example, cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Core Values Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging. Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence. Strengthen the team by helping, developing and mentoring others; recognize others’ contributions and accomplishments. Act with Integrity: Maintain and promote the highest standards of integrity, ethics and compliance, model the Walmart values to support and foster our culture. Serve our Customers and Members: Deliver results while putting the customer first; make decisions based on reliable information; balance short- and long-term priorities; consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience; drive continuous improvements; be open to and use new technologies and skills; support others through change. Additional TBC Responsibilities Follow safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services. Provide correct information to members on TBC goods and services; meet member needs in a timely manner. Report TBC complaints, safety hazards, and problems with products, services, and work areas. Use TBC equipment and supplies in correct ways and complete required documentation. Follow proper procedures to prevent shrink and adhere to applicable laws and regulations when selling items to members. Assist members with payment methods, return policies, and locate items when asked. Use the cash register and complete member sales in a timely manner. Be willing to help other areas of the club as needed. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at . Hourly wage range: $19.00 to $27.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Valid state‑issued driver's license. Minimum age of 18 years old or older. Preferred Qualifications Auto service industry experience. Retail experience. Location 3750 W MARKET ST UNIT J, FAIRLAWN, OH 44333‑4802, United States of America EEO Statement Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. Walmart, Inc. is an Equal Opportunity Employer‑By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas and opinions—while being inclusive of all people. #J-18808-Ljbffr