Project Manager - Managed Print Services (MPS)

Job Description: The Project Manager for Managed Print Services (MPS) will oversee printer deployment projects, coordinate installations and refresh rollouts, and ensure smooth delivery of print services across the organization. This role will manage and monitor service tickets, review backlog items, and work closely with users, vendors, and internal teams to resolve issues in a timely manner. The position requires hands-on experience with Managed Print Services, strong operational knowledge, and the ability to drive continuous service improvements. Proficiency in Power BI for reporting and performance tracking, as well as ServiceNow for ticket and workflow management, is essential. Strong communication, organization, and stakeholder management skills are critical for success in this role. Experience and understanding of Networks (WAN, LAN, Wireless, etc.), IPT, Mobility, and other shared technical service areas is also required.


Key Responsibilities
• Manage end-to-end printer deployment, replacement, and refresh projects.
• Coordinate with business users, vendors, and technical teams for printer installations and support.
• Monitor ServiceNow ticket queues and ensure timely resolution of incidents and requests.
• Review and reduce backlog items through prioritization and follow-up.
• Develop Power BI dashboards and reports to track service performance, SLA metrics, and project progress.
• Identify opportunities for process improvement and cost savings within print services.
• Maintain asset inventory, device lifecycle planning, and deployment schedules.
• Partner with Network, IPT, Mobility, and other shared service teams to support printer connectivity and integrations.
• Troubleshoot printer-related connectivity issues involving LAN, WAN, wireless, and mobile printing environments.
• Escalate recurring issues and coordinate corrective actions with vendors or support teams.
• Provide regular status updates to management and stakeholders.
• Ensure customer satisfaction through proactive communication and service delivery excellence.

Required Skills & Experience
Category Skill Name Required Experience
reas of Expertise Project Management Yes 3+ Years
reas of Expertise Project Scheduling Yes 3+ Years
Software Skills MS Project Yes 4-6 Years
Technical Skills Project Planning Yes 6+ Years
reas of Expertise Managed Print Services (MPS) Yes 3+ Years
Software Skills Power BI Yes 3+ Years
Software Skills ServiceNow Yes 3+ Years
Technical Skills Printer Deployment / Rollouts Yes 3+ Years
Technical Skills Ticket Management / Backlog Review Yes 3+ Years
Technical Skills Network Knowledge (WAN, LAN, Wireless) Yes 3+ Years
Technical Skills IPT / Mobility Support Yes 2+ Years
reas of Expertise Vendor Coordination / Stakeholder Management Yes 3+ Years dditional Skills and Information: Category Skill Name Experience


reas of Expertise Project Scheduling 3+ Years
Software Skills MS Project 4-6 Years
reas of Expertise Managed Print Services (MPS) 3+ Years
Technical Skills Printer Deployment / Rollouts 3+ Years
Technical Skills Ticket Management / Backlog Review 3+ Years
Technical Skills Network Knowledge (WAN, LAN, Wireless) 3+ Years
Technical Skills IPT / Mobility Support 2+ Years
reas of Expertise Vendor Coordination / Stakeholder Management 3+ Years