Service Manager

As a Service Manager at Power Motive Corporation, you play a critical role in your branches success and our overall Service Departments needs.The Service Manager is responsible for the efficient and profitable operation of the Shop and Field Service departments.Key Job Activities:AdministrativeEnsure that defined processes related to work-order opening, closing and invoicing adhered to and running efficientlyOversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure processProvide the DOT compliance manager with service truck and technician paperwork related to safety requirementsOrganizational:Consult with executive management regarding departmental objectivesCollaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technicianWork-Environment:Provides the resources necessary to have a clean and safe working environmentWork with customers to quickly resolve concerns regarding service workMaintain positive working relationship with technicians and other support staffSales:Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRsRecommend the most cost effective repair procedures and guidelines to our customers and PSSRsTechnical:Maintain a clear line of communication to the Technical Services dept. regarding open technical issuesEnsure that information flow to the technicians is adequate and timelyPlan truck equipment, tooling purchases and other capital recommendations to executive managementCompany Benefits:HealthVisionDental401K with Company Match100K Employer paid AD&DSupplemental LifePTO accruing on start dateSick TimeBereavementShort Term and Long-Term DisabilityEAP ProgramSafety Boot and Prescription Safety Eye Glasses AllowanceTraining and Advancement OpportunitiesEducation and/or Work Experience Requirements:Minimum Experience: At least five years of experience with heavy equipmentRequired Skills and CompetenciesOrganizational SkillsTelephone SkillsCommunication SkillsSafety KnowledgeMath, Reading & Writing SkillsProduct KnowledgeReasoning SkillsComputer Skills:Microsoft Word – Intermediate LevelMicrosoft Excel – Intermediate LevelWork EnvironmentMonday–Friday, 7:00AM- 4:00 PMOffice Environment with potential exposure to industrial environmentsThe noise level in the work environment is moderate to loudPhysical Requirements:Bending, reaching, twisting, pulling, kneeling and lifting are continuous essential functions of the jobNormal physical agility is a mustRequires the use of both hands #J-18808-Ljbffr Power-Motive-Corporation