Client Services Associate

We are looking for a bilingual Arabic-speaking and/or Spanish-speaking individual to join our team as a Client Services Associate. If you are great with people skills, love animals and want to support our community, Reports To: Director of Clinic Operations Hours: Full-Time 4-Days a week, 7 AM - 5 PM (No Saturdays, or Sundays) Starting at $17.00 per hour depending on experience Benefits Medical Dental and Vision plans Paid time off Holidays off Retirement plan HSA Employee discount plan Eligibility for public service loan forgiveness Paid Training Who We Are Pet Community Center is a nonprofit on a mission to strengthen the human-animal bond through accessible veterinary care and support services. We operate a high-quality, high-volume spay/neuter and vaccine clinic serving the Metro Nashville area. Our programs include a Community Cat Program and Pets for Life outreach program. Since 2011 Pet Community Center has served more than 100,000 animals. We are moving to a new location on Harding Place, 37211 in January. Who Thrives on Our Team Pet Community Center believes that people love their pets and want the best for them. We serve and share information with pet owners in a non-judgmental, respectful way. We are looking for compassionate individuals who share that belief and who are motivated by serving underserved people and their pets. We are searching for team members who are comfortable with being responsible for daily care of surgical or vaccine clinic patients, general cleaning, and training of others. Team members also cross-train with other positions such as Client Services Associate, and they have the opportunity to build strong skills in animal welfare services. Is It You? You love animals and want to make a difference for people and their pets. You enjoy perfecting your skills and learning new things. You don't mind repetition and enjoy the challenge of making each day better than the last. Working on a team is your strength, and you enjoy working with other hardworking people. You enjoy a fast-paced environment that requires a high level of attention to detail and high energy. You tend to be curious about everything. You ask a lot of questions. You're also a problem-solver. If you see something that isn't working quite right, you find a way to fix it. You are an early bird and are ready to smile and help pets and people first thing in the morning. Essential Job Functions Ensure complete and accurate records exist for all patients, including rabies certificates, take home paperwork and medications, and medical records Handles check in and check out of surgical patients and preventive veterinary care patients in a timely manner ensuring all information given is accurate and complete Act as an ambassador at the front desk, greeting all clients and answering questions Ensure that all front desk areas are clean and clear of clutter throughout the day Responsible for maintaining accurate cash drawer and credit card receipts and reconciling payments received Implement PCC’s philosophies in customer service by demonstrating a non judgmental, service based approach to helping pets and people. Answer clinic phones, return messages and forward messages to appropriate staff in a timely manner Fill online pharmacy orders and manage the online pharmacy spreadsheet and email account. Answer electronic questions sent to PCC and forward any electronic messages to departments/staff as appropriate Complete data entry of client check in and check out paperwork. Elicit client donations at time of payment and ensure items donated by clients are directed to the appropriate person/team. Assist Development and Marketing Department with data entry and mailing campaigns All other duties as assigned Knowledge, Skills, and Abilities Professional and Interpersonal Apply critical thinking to a range of situations Solution focused approach to problem solving Team Oriented Adaptability to change in fast moving environment Personal resilience in the face of adversity or difficulty Willingness to participate in ongoing personal and organizational learning to achieve quality and excellence. Willingness to be part of a learning organization. Embraces mistakes as a learning opportunity, rather than placing blame. Enjoys working with the public as well as their pets. Medical Communication Must be able to learn basic veterinary medical concepts including but not limited to vaccine protocols and anesthetic risks Must be able to communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian Will communicate with the public on a daily basis in a professional manner Physical Requirements Must be able to work standing or sitting for 8 or more hours Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help Must be able to bend and kneel repeatedly Must be able to see fine detail in a variety of situations Technical Requirements Technical proficiency with PC platforms, as well as Microsoft Office and Google Drive Accounting/Bookkeeping and data entry experience is a plus Bi-lingual (Spanish/English or Arabic/English) is strongly preferred Preferred Candidate should be a highly motivated, enthusiastic, self-starter with a professional attitude. One or more years experience in a veterinary clinic, veterinary hospital, animal shelter or animal control facility is a plus. Requirements The offices and operations of a high volume spay/neuter clinic can be high pressure and very busy at times. The schedule may require overtime or evening hours and can change on short notice. #J-18808-Ljbffr