Engineer

Senior Observability Platform EngineerWe're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Join CVS Health Enterprise Technology and help evolve observability at Fortune?6 scale. The Enterprise Observability Platform (EOP) delivers standardized, frictionless instrumentation and telemetry pipelines for engineering teams across all CVS Health application environments—spanning on?prem, hybrid, and multiple public clouds.As a Senior Observability Platform Engineer, you will design, build, and operate large?scale observability services that process billions of logs, metrics, and traces daily. You will develop high?performance backend services using Go, Python, and Java, and lead the adoption of OpenTelemetry-based instrumentation and standards across the enterprise.In this role, you will partner closely with SRE, Cloud Engineering, CI/CD, Infrastructure, Digital Security, and application teams to shape platform strategy, enhance developer experience, and ensure reliable, secure, and cost?efficient observability at scale. You will provide senior technical leadership, influence architectural direction, and help deliver a world?class, self-service observability ecosystem that accelerates engineering productivity and operational excellence.Responsibilities for this role include:Develop custom software to drive the observability platform using technologies such as Java Spring Boot, Python, Go-lang etcDesign, build, and operate core observability platform services using Go, Python, Java (Spring Boot)Support and lead enterprise-wide adoption of OpenTelemetry, including client libraries, semantic conventions, instrumentation patterns, and Collector/agent strategyDesign, architect and scale high?throughput, fault?tolerant telemetry pipelines (logs, metrics, traces) with a focus on performance, reliability, and cost efficiencyDevelop self-service observability capabilities that simplify onboarding, troubleshooting, and adoption for application teamsImplement end-to-end monitoring of the observability platform itself, defining SLOs, health checks, and alertingCollaborate with SRE, Platform, and Cloud teams to establish reliability standards, error budgets, and incident response practicesParticipate in on?call rotations and lead incident mitigation, root?cause analysis, and post?incident reviewsAutomate operational workflows and eliminate manual toil through tooling, CI/CD enhancements, and platform automationEnsure secure telemetry pipelines through mTLS, secrets management, and zero?trust design patternsProduce and maintain high-quality technical documentation, standards, and best practicesEngage with internal engineering teams to gather requirements, influence roadmap prioritization, and deliver platform improvementsProvide technical leadership through mentorship, design reviews, architectural guidance, and cross?team collaboration with principal engineers and engineering leadershipRequired qualifications include:5+ years of experience in Software Engineering3+ years of experience with observability practices, including SLIs/SLOs/SLAs, alerting, and incident management3+ years building production-grade backend services in Go and/or Java3+ years implementing and operating OpenTelemetry, including OTLP, semantic conventions, and instrumentation patterns3+ years with cloud-native and containerized platforms (Docker, Kubernetes, Argo CD)3+ years working with public cloud platforms (AWS, GCP, or Azure)2+ years designing and scaling distributed, high?volume data pipelines2+ years of experience with Infrastructure as Code tools such as Terraform or CloudFormation2+ years of experience with Helmcharts, Kustomize etc2+ years working with Grafana OSS or comparable observability backends (e.g., Grafana, Loki, Tempo, Mimir)2+ years with relational databases (PostgreSQL, MySQL)Preferred qualifications include:Experience with service meshes and networking technologies such as Envoy and IstioExperience integrating or operating commercial observability platforms (Datadog, New Relic, AppDynamics, etc.)Experience with On-Call Scheduling tools such OpsGenie, PagerDuty, GoAlert etc.Experience with streaming and data platforms such as Kafka, Pulsar, or similar technologiesFamiliarity with time-series, NoSQL, or analytical databases (ClickHouse, Bigtable, Cassandra, etc.)Experience with cost optimization and capacity planning for large-scale telemetry systemsExperience with chaos engineering, resiliency testing, or fault injectionBackground in security?aware platform design, including secure service?to?service communicationExperience mentoring senior engineers and influencing platform standards across organizationsStrong operational experience supporting 24x7 production systems, including on?call responsibilitiesStrong technical communication and cross?team collaboration skillsExperience operating in regulated or compliance?heavy environments (e.g., healthcare, finance)Education: Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)Business Overview: Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunitiesAnticipated Weekly Hours: 40Time Type: Full timePay Range: The typical pay range for this role is: $83,430.00 - $222,480.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.