Customer Service Representative (CSR) at You and Us Heating & Air Conditioning
$25 - $35 per hourHireAligned
Job Description
Job Description
$25$35/hour + Monthly Bonus | Full-time | Bronx, NY
About You and Us Heating & Air ConditioningYou and Us Heating & Air Conditioning is a growing residential and light-commercial HVAC company serving the Bronx, Westchester County, and surrounding areas. We handle HVAC repair, equipment replacement, boilers, furnaces, central AC, heat pumps, mini-splits, hydronic systems, water heaters, indoor air quality, and preventive maintenance.
Comfort You Can Count On. Every Season.
We're looking for an experienced Customer Service Representative with an HVAC, plumbing, or home-services background. You're calm and professional on the phone, organized, coachable, and comfortable in a performance-driven office where your work directly drives booked calls and revenue.
Compensation$25$30/hour for experienced CSRs
$29$35/hour for Senior CSRs with proven sales ability and leadership potential
Base pay is determined by directly relevant HVAC, plumbing, or home-service experience
Monthly performance bonus opportunity of up to $750 , based on booking performance, lead follow-up, Comfort Club memberships, recovered estimates, and company revenue goals
$1,000 retention bonus : $500 after 90 days and $500 after six months
Answer and convert incoming calls
Book qualified service appointments
Communicate clearly and professionally with customers
Return missed calls and follow up on online leads
Follow up on unsold estimates
Present and sell our Comfort Club maintenance memberships
Maintain accurate CRM records
Follow written office procedures and scripts
CSR or call-booking experience in HVAC, plumbing, or home services
Calm, confident telephone presence and strong listening skills
Measurable results booking calls, following up leads, or recovering revenue
Highly organized with strong attention to detail
Coachable and comfortable with accountability and performance goals
Comfortable using a CRM and following written procedures
This is a chance to be a key part of a growing HVAC company where strong performance is rewarded. If you love helping customers, take pride in a well-run office, and want your results to show up in your paycheck, we'd love to hear from you.
Work Location: 3870 White Plains Road, Bronx, NY 10467
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