Customer Service Rep - National Hose & Accessory

Customer Service Representative

National Hose, a Singer Industrial Company, is searching for a Customer Service Representative in Earth City, IL. Singer Industrial is one of America's largest Industrial Distributors with a North American footprint of approximately 100 locations with over 1,400 employees. Singer Industrial strives to efficiently improve customer productivity with innovative industrial solutions, while providing employee growth and opportunity. We serve a diverse market portfolio including petrochemical, oil/gas, food & beverage, OE equipment, marine, MRO, construction, rental supply, and power generation. We do this with a robust line of fluid power, hose & fittings, belts, seals & gaskets, pneumatic and automation products, and services.

Job Summary:

The primary responsibility of the Customer Service Representative position is to provide timely and professional customer service to National Hose customers, while supporting sales through effective communication, excellent organization and time management skills.

Duties/Responsibilities:

• Data entry of customer orders, conversion of quotes into orders and billing utilizing the Electronic Resource Planning (ERP) system.
• Work closely with purchasing to complete stocking and special orders to consolidate purchases and shipping.
• Monitor and verify that purchase orders are confirmed for delivery, record information into the ERP system.
• Acknowledge and confirm to customer and vendor that orders are placed.
• Utilize open order reports to monitor and follow-up on customer orders.
• Verify customer pricing based on quotes and customer history; request customer purchase order adjustments and authorization as needed prior to processing order.
• Assist Customer Service Representative (CSR) in process improvements and participate in ongoing training classes.
• Correspond with customers and vendors regarding open orders, account information, invoices and assist with customer/vendor complaint resolution.
• Support Service and Sales Department as needed to ensure excellent customer service levels and productivity levels.
• Answer overflow call volume for CSR from all company locations to ensure all customers are assisted.
• Other duties as assigned by Management.

Skills and Qualifications:

• Exceptional Customer Service
• Strong Communication Skills (written & verbal)
• Problem Solving; Attention to Detail
• Computer Experienced (Numeric Key and Accuracy)
• Office Equipment Usage
• Ability to Multitask & Prioritize
• Works Well Under Pressure with Frequent Interruptions
• Dedication to Excellence

At Singer Industrial, we believe our employees are what's most important, therefore we offer a complete benefits package including but not limited to: Health and Wellness, HSA, FSA, Dental, Vision, Life Insurance, Long-Term and Short-Term Disability, 401(K) matching, and PTO.