CAFE CREW

Grotto is Miami’s first modern social bathhouse a wellness destination where heat, cold, and communal rituals make connection feel natural again. Rooted in timeless bathing traditions and reimagined for Wynwood, Grotto is a space to unplug, sweat, and plunge. Our cafe is a vital part of that restorative journey; it’s where guests gather before a session or linger long after, extending the ritual through conversation and nourishment. We are seeking individuals who believe true hospitality lives in the small details and who find genuine joy in taking care of others. Grotto Social Baths | Wynwood, Miami About Grotto Grotto is Miami’s first modern social bathhouse a wellness destination where heat, cold, and communal rituals make connection feel natural again. Rooted in timeless bathing traditions and reimagined for Wynwood, Grotto is a space to unplug, sweat, and plunge. Our cafe is a vital part of that restorative journey; it’s where guests gather before a session or linger long after, extending the ritual through conversation and nourishment. We are seeking individuals who believe true hospitality lives in the small details and who find genuine joy in taking care of others. The Role As a member of the Cafe Crew, you will craft the coffee, matcha, functional elixirs, and restorative bites that fuel the Grotto experience, ensuring every guest feels welcomed and nourished. This is a fully cross-trained role. Every team member masters both beverage craft and food preparation, fostering a flexible and supportive environment where everyone is ready to assist wherever the rhythm of the day requires. Your shift might move from mixing a matcha to plating a fresh snack, greeting a member by name, or helping a teammate during a post-sauna rush. While every day varies, the mission remains constant: creating a social hub where guests feel comfortable lingering and connecting. The Cafe Crew reports to the General Manager or the Manager on Duty, working closely with the full front-of-house team. Core Responsibilities Guest Services Welcome every guest to Grotto with warmth, presence, and genuine attention Recognize our members and remember their usual orders whenever possible Act as a guide through the menu, offering thoughtful recommendations based on guest needs Anticipate needs proactively: refill water, clear tables, and check in on those relaxing after a circuit Foster a relaxed, inviting atmosphere that encourages social connection and lingering Product Execution Prepare all menu offerings coffee, matcha, juices, and light bites to Grotto’s high standards Follow recipes and presentation guidelines with consistency and care Stay deeply knowledgeable about ingredients, functional benefits, and dietary considerations Maintain exceptional quality and attention to detail, even during peak service hours Suggest pairings and help guests discover new restorative favorites Bar Maintenance Ensure cafe workstations are spotless, organized, and guest-ready at all times Clean equipment, wash dishes, and restock service supplies proactively throughout the shift Receive and organize inventory deliveries, ensuring proper stock rotation and storage Monitor freshness, minimize waste, and communicate inventory needs to management Support opening and closing procedures to set the entire team up for success Team Collaboration Maintain a team-first attitude, jumping in to help wherever support is needed Communicate effectively with Hosts, Guides, and Housekeeping for a seamless guest flow Participate in shift huddles to stay informed about VIPs, events, and operational goals Contribute fresh ideas to improve the cafe environment and the overall guest experience Attributes Hospitality-driven : You naturally make people feel at home. You listen, you remember, and you understand that true care is found in the details Craft-minded : Whether it’s whisking matcha or plating a meal, you take pride in doing it well. You care about the quality of what you serve Flexible : You enjoy variety and the ability to move between beverage prep, food service, and helping teammates. Changing gears keeps you engaged Composed : Busy shifts don’t rattle you. You stay organized, communicate clearly, and keep standards high when the pressure is on Relentlessly clean : You wipe as you go and notice the details others miss. To you, a pristine environment is a fundamental part of the guest experience Curious : You are genuinely interested in wellness, coffee, and nutrition. You love learning and sharing that knowledge with our community Supportive : You believe no task is beneath anyone and are the first to step in when a teammate needs a hand Qualifications Required 1–3 years of experience in a cafe, restaurant, or hospitality-forward environment Proficiency in crafting coffee and beverages alongside light food preparation Strong interpersonal skills; comfortable engaging with guests in a relaxed setting Solid understanding of food safety, sanitation, and allergen awareness Ability to work efficiently and maintain composure during fast-paced service Physical stamina to stand for 6–8 hours and lift up to 30 pounds Availability for early mornings, evenings, weekends, and holiday shifts Fluency in English required; Spanish proficiency is a strong plus for Miami Food Handlers License CPR/First Aid certification (or willingness to obtain) Preferred Experience with specialty espresso, matcha, and fresh juice preparation Current Food Handler’s certification (or willingness to obtain one before start) Familiarity with Square or similar POS systems A genuine interest in wellness culture and the craft of hospitality Compensation & Benefits Competitive hourly rate plus tips Discounts on cafe menu items and retail products Health benefits for eligible full-time team members Opportunities for growth within a pioneering hospitality concept in Miami #J-18808-Ljbffr