Fraud Prevention and Risk Investigations - Supervisor - Fraud Operations

SUP FRAUD OPERATIONS

The Supervisor of Fraud Operations is responsible for leading a team dedicated to protecting the credit union from fraudulent and AML-related risks. This role ensures effective oversight of daily operations, drives initiatives to identify and mitigate fraud, and fosters collaboration across departments to strengthen organizational resilience. The Supervisor develops high-performing staff, implements preventative measures, and owns risk management processes to safeguard member assets and uphold regulatory compliance. Success in this role requires strong leadership, operational excellence, and a commitment to building trusted relationships throughout the credit union.

TASKS, DUTIES, FUNCTIONS:

1. Supervise and provide daily oversight of Fraud Operations staff to ensure timely, accurate handling of fraud/AML cases and member-impacting issues.
2. Coach, develop, and mentor team members to build a high performing, engaged workforce that consistently meets quality, productivity, and service targets.
3. Use quality monitoring and data management to track department and individual performance, conduct staff check-ins and performance evaluations.
4. Handle escalations, exception items, and resolve complex issues; ensure clear documentation and timely communication to stakeholders.
5. Participate in projects, training, and educational sessions related to department functions or as directed by management.
6. Maintain ongoing working Subject Matter Expertise (SME) in Fraud, AML/BSA, OFAC regulations, and economic sanctions; stay current on relevant fraud trends and guidance.
7. Coordinate daily FRAML activities, including case management, exam readiness support, implementation/assistance with risk assessments, and targeted training rollouts.
8. Act as the FinCEN 314(b) contact for the credit union, ensuring secure, compliant information sharing with other institutions.
9. Maintain a thorough understanding of state and federal laws and regulations pertinent to the role, including OFAC Sanctions, Executive Orders, FACTA, Regulation CC, Regulation E, UCC, Check 21, Bank Secrecy Act (BSA), Anti-Money Laundering laws, Visa and other card-related regulations.
10. Actively identify and recommend continuous process improvements to increase efficiency, reduce cost, minimize risk, and maintain strong member experience; implement approved changes under direction of the Fraud senior leadership.
11. Own frontline processes and controls within scope, including requirements, systems utilization, execution outcomes, member experience, metrics, reporting, and communication.
12. Develop a thorough understanding of fraud-related data; create accurate reports and dashboards to support comprehensive analysis; deliver high-quality management reporting.
13. Identify market and typology trends; propose and help implement deterrence strategies to mitigate fraud loss.
14. Draft, update, and maintain procedures and job aids to ensure compliance and strengthen fraud management; provide input to policy enhancements for approval by the Senior Manager.
15. Develop and maintain understanding of regulatory requirements and risks inherent to job responsibilities; execute control activities that mitigate those risks consistent with the Credit Union's risk appetite; ensure operational integrity and compliance.
16. Foster a positive, engaging work environment by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, and embracing Golden 1's mission, vision, and core values.
17. Build and maintain strong, collaborative relationships with internal departments, other financial institutions, law enforcement, and vendors to enhance investigative outcomes and operational effectiveness.
18. Contribute to short- and long-term planning by providing frontline insights, data, and recommendations to management; support execution of management-approved strategies.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

• Hand-eye coordination required to read, post and settle numerous complex general ledger accounts and or account related issues.
• Effective oral and written communication skills required to train and evaluate staff, make training presentations, recommend improvements, interact with internal and external contacts, constructively follow up on members' inquiries and perform other related tasks.
• Must have the ability to work on own initiative.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment including an adding machine, personal computer, facsimile machine copy machine and telephone.
• Occasionally required to change work schedule to alternate shift (day, swing) to cover staff shortages and/or high-volume periods.
• Prolonged operation of a personal computer to complete tasks.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

• INTERNAL: All levels of staff and management.
• EXTERNAL: Members, internal departments, payroll agencies, financial institutions, representatives, federal, state, and local law enforcement, business partners, and industry peers as needed.

QUALIFICATIONS:

1. EDUCATION :
   • Associate degree with equivalent work experience in fraud operations or financial services. Bachelor's degree in Criminal Justice or related field preferred.
2. EXPERIENCE:

• 5+ years of experience in fraud operations, AML/BSA compliance, or financial investigations within a credit union, bank, or financial institution.
• 2+ years in a supervisory role or team lead experience, including coaching and performance management.
• Hands-on experience with fraud detection tools, case management systems, and dispute resolution processes.

1. KNOWLEDGE/SKILLS:

• Strong leadership.
• Strong supervisory skills.
• Good oral and written communication skills.
• Knowledge of Federal Reserve Bank payment system, bank operations, accounting/reconciling, research and organization skills, time management and electronic banking equipment.
• Knowledge of State and Federal regulatory requirements as related to area of responsibility.
• Knowledge of regulatory requirements such as Bank Secrecy Act, OFAC, Reg CC, Reg E, UCC, and card network rules.

PHYSICAL REQUIREMENTS:

• On occasion, perform extended periods data entry to fix system errors.
• Combined sitting and mobility throughout the workday.
• Corrected vision in the normal range.
• Corrected hearing in normal range. A device to enhance hearing will be provided as needed.
• Occasional bending, stooping and lifting up to thirty pounds.
• Occasional local, statewide and U.S. travel by car or public conveyance.

LICENSES/CERTIFICATIONS:

1. • Preferred certifications, Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS) or Bank Secrecy Act/AML Certification, or CA POST Basic, Intermediate or Advanced (law enforcement specific).

THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.

REV. 1/8/2026