Head of Operations and Client Experience

Head of Operations and Client Experience Full-Time Remote $90k–$140k/year Base + Performance Bonuses About the Role Own the operational engine of the business. Oversee fulfillment, customer support, client experience, revenue protection, systems, automation, and process improvement while working directly with leadership to ensure the company continues to scale efficiently. This is a high-ownership position — you will identify problems, create solutions, build systems, and lead teams without waiting for a playbook. Requirements 5+ years of operations leadership experience Experience operating within a high-growth company ($5M–$20M+ preferred) Strong systems-thinking mindset with the ability to build scalable processes Proven ability to manage people, projects, and priorities simultaneously Comfortable handling difficult client conversations and conflict resolution Experience with CRMs, automation platforms, project management tools, and remote teams Important — Read Before Applying As part of your application, please include a brief case study (1-2 paragraphs or a Loom video) describing a time you identified a broken process, built a system to fix it, and the measurable outcome it produced. Compensation $90k–$140k/year Base + Performance Bonuses #J-18808-Ljbffr Jet Financial Group