Senior Manager, Business Risk and Controls - Technology

Senior Manager, Business Risk and Controls

The Senior Manager, Business Risk and Controls manages a team of risk managers and risk analysts who assist multiple diverse assigned line(s) of business with the identification, measurement, and management of risk; development and implementation of sustainable controls; and development or maintenance of effective risk management policies and programs, reporting, training and testing to fulfill strategic objectives while operating within defined risk appetite. Provides risk, control and compliance consultation / advice, in conjunction with the second line of defense, on current and emerging risks impacting assigned line(s) of business; promotes accountability for the awareness and management of risk; and coordinates the management and escalation of issues.

Essential Functions

• Complete the quarterly Executive risk profile including facilitating review and approval with executive leadership and corporate risk management.
• Direct and provide oversight for the development and implementation of risk and control self assessments and related risk profiles.
• Provide guidance and support to lines of business to better understand, own, proactively identify, measure and manage risk, and integrate risk mitigation into their strategic decisions and management activities.
• Provide direction and oversight for quarterly assessments of testing, control effectiveness, residual risk, risk metrics and encourage proactive identification of weaknesses and/or control gaps, while supporting sound recommendations to address control gaps.
• Monitor, and provide guidance on findings, remediation plans, and exception requests, escalating risks and issues outside of risk appetite, as applicable.
• Facilitate the implementation of risk management policies, programs and procedures across lines of business and channels, while maintaining engagement of line of business stakeholders and risk management disciplines.
• Coordinate audit and pre-regulatory exam preparation activities; facilitate responses to findings; validate remediation plans are appropriate, resolved timely, and corrective actions implemented prior to closure; along with providing periodic updates to management.
• Build and sustain positive working relationships with corporate risk management, legal and line of business executives, managers and teams, while developing an understanding of the business and strategic objectives.
• Strengthen the first line of defense by ensuring sound business practices, processes, procedures, persons, and technology exist to manage risk within the corporate appetite.
• Actively engage with line of business and corporate risk management partners to understand and assess risks across lines of business and standardize risk management processes and reporting.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Bachelor's Degree (preferred)
• OR equivalent experience (required)

Work Experience

• 10+ years of relevant experience (required)

Skills

• Expert knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
• Expert knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Expert knowledge of business process design; ability to develop appropriate techniques to re-examine key processes and focus on optimizing organizational performance.
• Expert knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Extensive experience with inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
• Expert knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Expert knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Extensive experience with the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Expert knowledge of effective team building techniques; ability to form and manage effective teams.
• Expert knowledge of concepts, methods, and processes of internal control; ability to create, implement, evaluate and enhance processes in internal controls.
• Expert knowledge of risk and control self assessment (RCSA); ability to assess, clarify, and appraise significant risks inherent in investment activities as well as to ensure that internal controls, policies, and procedures are accurate and adequate.
• Working knowledge of major responsibilities and tasks of Audit and Compliance (A&C) function; ability to manage the operation of A&C function in various business environment.
• Extensive experience with regulatory environment; ability to help an organization comply with regulations at the federal, state and local level and follow the organization-specific policies and guidelines, affecting business practices.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/28/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io.