Senior Business Analyst

Job Description

Job Description

Manifest Solutions is currently seeking a Senior Business Analyst for a position in Columbus, OH.

• Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites
• Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors
• Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners
• Improves self-service customer capabilities across all customer-facing websites
• Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis
• Coordinates and executes website testing as needed during and after deployments of enhancements
• Anticipates future trends, assesses complex situations and pulls forward relevant best practices to influence decisions and direction
• Sets a positive & clear vision that motivates others to want to perform at their best; holds a transformation mindset for self and others
• Digs deep and displays determination for success; sustains positive energy under pressure and copes with disruptive changes productively
• Makes and communicates clear, timely decisions, even amid ambiguity or uncertainty 
• Keeps commitments and holds others to their commitments; drives for desired outcomes; acts with urgency
• Delivers succinct communications & drives effective meetings
• Builds & sustains high-performing teams by fostering collaboration, feedback, and continuous improvement; ensures individual goals are aligned with team goals

Required qualifications:

• Demonstrated ability to understand and discuss technical concepts and digital operations
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work with cross-functional teams in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel, Word, Visio, and PowerPoint
• Digital customer platform experience (managing customer-facing platforms including websites, chatbots, alerts programs, or mobile applications)

Preferred

• A passion for improving customer experiences in digital technology
• Experience managing customer-facing software solutions
• Project Management experience
• Experience with the utility or energy industry preferred