Customer Support Specialist

Job Description

Job Description

Customer Support Specialist

Summit Interconnect is the premier electronics manufacturer in the US, located in Aurora, Colorado. Specializing in printed circuit board assembly, we build the latest electronic circuitry designs from leading technology companies in every sector, from aerospace to cutting-edge medical devices. We are known for our speed and high quality in our work. It’s a fun place to work. We are continuously innovating our processes and systems to stay on the cutting edge of software technology. Our vision is to have the best employees working to provide an outstanding service experience, and the coolest technology solutions for our customers. We look forward to you joining the team!

Position Summary

This position is primarily responsible for providing outstanding customer service to our clients, both internal and external. This is achieved through the analysis, verification, and data entry of order information; the timely research, processing, and resolution of job holds; and the use of proactive written and telephone communication with our clients and vendor partners. This position is also responsible for initiating and/or implementing corrective action as needed in order to ensure that a superior standard of service is delivered to our clients and their utmost satisfaction is obtained.

Basic Job Duties & Responsibilities

The core duties and responsibilities for a Client Services Specialist include the following:

• Receives approved customer files from accounting and enters sales orders in SAP and Salesforce.com
• Conducts a welcome call to customers, communicating part exceptions or issues that arise during the purchasing process, verifying information entered and received, and setting expectations regarding day 0, engineering technical contact, due dates, and holds.
• Coordinates the resolution and communication of holds in-house.
• Contacts customer for resolution of a hold when applicable.
• Contacts customers who did not require contact in-process.
• Fields complaints concerning quality, service, or billing, beginning the RMA or rework process when applicable, and documents any customer feedback.
• Serves as the main point of contact during the RMA process, coordinates communication between departments and customer, and sees orders through to completion.
• Reaches out to each client proactively via telephone once their job has shipped to communicate shipping information and ensure client expectations are met and exceeded.
• Other duties as assigned.

Knowledge, Skill Sets, Education, Experience

Required:

• 6 months of professional customer service and/or account management experience

• Proficient in professional oral and written communication skills
• Strong attention to detail
• Ability to continually multi-task
• Strong computer skills
• Highly developed sense of integrity and commitment to client satisfaction
• Demonstrated passion for excellence with respect to client interaction
• Adaptable to fluid environments and comfortable with change

Desired:

• Associate’s degree (A.A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience

• PCB industry experience

Hours:

8:00am-5:00pm

Compensation:

$21.50/Hour

Location:

20100 E 32nd Pkwy, #225

Aurora, CO 80011

Benefits
Summit Interconnect has an excellent benefits program. We believe in taking care of our employees. We also have fun with regular company events, BBQ’s, employee recognition awards, and performance- based bonus plans.

• Medical
• Dental
• Vision
• 401(k)- With Employer contribution
• Life Insurance
• Company paid Life Insurance and short-term disability insurance
• Paid Time Off (PTO)
• EAP (free employee assistance programs)
• Seven (7) paid holidays a year

ITAR Compliance Notice

This position requires compliance with the International Traffic in Arms Regulations (ITAR). Under ITAR, candidates must be a U.S. citizen, U.S. lawful permanent resident (e.g., "Green Card" holder), asylee, or refugee as defined by 8 U.S.C. 1324b(a)(3). Applicants who do not meet this requirement may not be eligible for employment in this position.

Summit Interconnect is an Equal Opportunity Employer
We are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic.