Japanese Bilingual Store Manager#13041

Job Summary The Store Manager will play a critical leadership role in launching and operating a Japanese company's first U.S. resale retail store specializing in secondhand merchandise. This position holds high decision-making authority and is responsible for overseeing all aspects of store operations, including merchandising, inventory control, staff management, financial performance, and customer experience, and overall store safety compliance. As a hands-on leader, the Store Manager will be accountable for building daily operational excellence while also managing non-routine situations such as hiring, training, issue resolution, and process improvement. This role is ideal for a manager who thrives in a startup retail environment and is motivated to build a store operation from the ground up. Role &Responsibilities Merchandising & Inventory Management Oversee all merchandise acquisition activities, including purchasing and appraisal decisions Manage inventory levels, stock rotation, and physical inventory counts Determine product pricing, sales floor layout, and merchandise presentation Conduct competitive research and market analysis to optimize assortment and pricing Store Operations Management Create and manage staff schedules and shift assignments Perform store opening and closing activities, which may include locking/unlocking doors, setting alarms, and conducting facility walkthroughs Ensure efficient and consistent execution of operational standards Financial & Performance Management Manage sales, gross margin, inventory turnover, and other key performance indicators (KPIs) Set operational targets and implement improvement initiatives based on performance data People Management Recruit, hire, train, evaluate, and develop store staff Build a collaborative, motivated, and high-performing team Manage staff performance, attendance, and workplace conduct Customer Service & Risk Management Handle customer complaints, returns, and escalations with appropriate judgment Make initial decisions regarding in-store incidents and elevate when necessary Compliance & Security Implement theft prevention measures and ensure compliance with company policies Maintain cash handling, register controls, and internal rules Maintain a safe work environment through consistent enforcement of safety rules, hazard prevention, and employee safety training. Other Duties Perform additional responsibilities as assigned based on business needs Minimum Requirements Associate degree preferred, or equivalent combination of education and work experience 3–5 years of experience in retail store operations, including leadership or supervisory responsibilities Strong communication and leadership skills, with the ability to instruct, develop, and motivate staff Solid understanding of retail store operations, including sales floor management, inventory control, scheduling, and POS systems Basic financial and KPI management skills (sales, gross profit, inventory turnover, etc.) Basic computer proficiency, including Microsoft Office and retail management or inventory systems Preferred Qualifications Experience as a Store Manager or Assistant Store Manager in retail (reuse, apparel, thrift, or similar) Experience in team recruitment, training, and performance evaluation Experience opening new stores or working in startup / growth-phase environments Interest in fashion, clothing, brands, and trends Japanese language ability preferred but not required Approachable, communicative, and positive attitude Service-oriented mindset with strong sense of ownership and reliability Flexible and adaptable to changing priorities in a fast-paced environment Work Environment Work is performed in a retail store environment, including the sales floor, backroom, stockroom, and receiving areas Work schedule may include early mornings, evenings, weekends, and holidays based on business needs Must be able to respond promptly to operational issues, customer incidents, or safety concerns as they arise in the store environment Additional eligibility qualifications Legally authorized to work in the United States (NO VISA SUPPORT) Physical Demands Stand and walk for extended periods (typically 6–8 hours per shift) Lift, carry, push, and pull merchandise or equipment weighing up to 30–45 lbs regularly, and up to 50 lbs with assistance Bend, kneel, reach, squat, and climb step stools or ladders as needed for merchandising and store operations Perform repetitive tasks such as pricing, folding, tagging, and handling merchandise Safely use standard retail tools and equipment, including box cutters and tagging devices Respond promptly to operational, customer, or safety-related incidents Move and adjust retail fixtures such as racks or shelving when necessary Work in a retail resale environment that may involve exposure to dust, cleaning products, or allergens associated with previously owned merchandise #J-18808-Ljbffr Actus Consulting Group