Human Resources Manager - South Central

Human Resources Manager - South Central

Victra is Verizon's largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way". We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

You will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. Along with following privacy regulations and maintaining confidentiality, you will strive to resolve employee concerns in a positive, timely manner. You will champion the Victra culture while using your HR knowledge and expertise to foster change in the organization. As an HR Manager, you will also:

• Partner directly with leadership on developing and maintaining positive employee relations in your assigned area.
• Drive participation, execution, and completion of performance and talent management programs.
• Assist with investigations including interviewing complainants and witnesses.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Counsel and resolve employee relations issues, including manager/employee situations, employee engagement, policies and procedures, terminations and reorganizations.
• Handle extremely confidential and time sensitive information while navigating through escalated human resources issues.
• Review internal promotions and re-hire requests.
• Manage human resource initiatives and special projects as well as research and recommend new ideas.
• All other duties as assigned.

What we are looking for:

• Bachelor's degree in Human Resources or related field
• 5+ years of total HR experience
• Ability to work business hours of assigned area including some evening and weekend support on an as-needed basis due to support of retail store operations
• Experience with employment laws for assigned area preferred
• Outstanding listening and relationship management skills
• Demonstrated flexibility to re-prioritize and adapt quickly
• A high-level of proficiency in MS Office
• Ability to maintain absolute confidentiality
• Strong communication and inter-personal skills required
• Demonstrated critical thinking and problem-solving skills
• Collaborative but also self-motivated, ability to work well autonomously, outgoing and focused on providing excellent customer service to our internal customers
• Sound judgement with regards to when to escalate an issue to HR Leadership
• Desire to have fun while being the best and to bring energy and enthusiasm to work every day

Why join us?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

Equal Opportunity Employer

We are proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.