CUSTOMER SERVICE REPRESENTATIVE
Chapin International, Inc.
Customer Product Support Specialist
MANUFACTURING IS IN CHAPINS DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.
JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.
ESSENTIAL FUNCTIONS:
- Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
- Learn and maintain knowledge of existing and new Chapin products and product modifications.
- Respond to customer online reviews.
- Work in conjunction with engineering to identify potential product issues.
MUST HAVE:
- Professional demeanor
- Excellent communication skills both written and verbal
- Accurate data entry skills
- Ability to multi-task
- Positive outlook, always willing to help where needed
NICE TO HAVE:
- Blue print reading a plus
- Mechanical aptitude preferred
- Prior phone service / collections experience a PLUS
Vacancy posted 2 days ago
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