Customer Service Representative

Job Description

Job Description

We’re seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, you’ll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact.

What You’ll Do

As a Customer Service Representative , you’ll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include:

• Master the Warranty : Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence.
• Champion Customer Advocacy : Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation.
• Resolve with Excellence : Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions.
• Document with Precision : Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized.
• Exercise Smart Judgment : Escalate serious issues through the right channels while bringing creative solutions to improve daily operations.
• Embrace Flexibility : Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done.

Who We’re Looking For

This role is ideal for someone who:

• Loves Problem-Solving : You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities.
• Thrives on Interaction : You’re energized by connecting with people, educating customers, and finding solutions even when things go wrong.
• Stays Positive : Your glass is always half full, and you bring an upbeat, can-do attitude to every situation.
• Brings Ideas : You’re not afraid to suggest improvements or point out where we can do better, always with a focus on solutions.
• Handles Fast-Paced Chaos : You’re comfortable in a dynamic office environment where no two days are the same, and you use your judgment to stay on top of it all.

Why You’ll Love Working With Us

• Competitive Pay : Start at $17.00 per hour with opportunities to grow.
• Flexible Schedule: Tuesday - Saturday 8:45AM - 5:15PM
• Supportive Team Culture : Join a passionate, collaborative team that values your ideas and celebrates success together.
• Growth Opportunities : With 20 stores across three states, we’re a growing company with paths for career advancement.
• Flexible Work Options : Potential to work from home after 90 days, giving you the balance you need.
• Make an Impact : Your work directly contributes to our 5-star reputation and customer satisfaction.

Ready to Join Us?

If you’re ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and let’s create exceptional experiences together.