Customer Care Representative - HVAC

Cloud Comfort HVAC Customer Care Representative - HVAC Cloud Comfort HVAC is looking for a friendly, organized, and service-minded Customer Care Representative to support our growing team and help deliver an outstanding experience to every customer. At Cloud Comfort HVAC, we do more than provide heating and cooling services. We help homeowners improve comfort, efficiency, and confidence in their home systems through modern HVAC solutions and exceptional customer support. Based in the South Bay Area, we serve customers who value high-efficiency home services, clear communication, and a smooth service experience. Our team is energetic, ambitious, and focused on growth. We are guided by our core values: innovation, accountability, simplicity, integrity, and the will to win. We celebrate wins, recognize individual contributions, and help team members develop into future leaders. Position Overview As a Customer Care Representative - HVAC, you will be one of the first points of contact for Cloud Comfort HVAC customers. You will answer incoming calls and messages, schedule appointments, manage online inquiries, update customer records, and help resolve customer concerns with professionalism and care. This is more than a typical call center role. You will be part of a fast-paced, goal-driven team that values communication, accuracy, and a positive customer experience. Key Responsibilities Answer and respond to customer inquiries by phone, email, social media, website forms, and other online platforms Schedule, confirm, and coordinate service appointments accurately and efficiently Provide customers with helpful information about company services, products, promotions, and appointment details Assist with basic troubleshooting, customer questions, and service-related concerns Manage bookings and inquiries from Yelp, social media, website channels, and other online sources Maintain accurate customer records and update account details after each interaction Communicate with team members to support a seamless customer and service experience Stay current on company offerings, processes, and promotions to provide informed support Handle customer complaints or concerns professionally and work toward timely, effective resolutions Contribute to a positive, collaborative team environment Qualifications Minimum of 1 year of experience in customer service, sales, call center work, or a similar customer-facing role Excellent verbal and written communication skills Ability to build rapport with customers quickly and professionally Strong problem-solving skills with the ability to troubleshoot and resolve customer concerns Organized, detail-oriented, and able to manage multiple tasks at once Positive, customer-focused attitude and willingness to help wherever needed Familiarity with CRM systems and comfort learning new software or technology Ability to work well with a team and share information clearly Bilingual English/Spanish skills are highly desirable Compensation and Benefits Full-time position Competitive pay of $18.00-$21.00 per hour, depending on experience Bonus and commission opportunities based on performance Health care benefits Career growth and development opportunities Fun, fast-paced, and team-oriented work environment Ready to Grow Your Career? If you are a strong communicator who enjoys helping people, solving problems, and being part of a high-energy team, Cloud Comfort HVAC would like to hear from you. Apply today and join a company focused on growth, innovation, excellent service, and redefining home comfort across Southern California. #J-18808-Ljbffr