Relocation Consultant (HHG Moving)

A global moving services provider is looking to hire a Household Goods Moving Relocation Consultant to join their team in Houston, TX.

You'll join the household goods moving division responsible for managing the full door-to-door household goods shipping and relocation process for corporate assignees.

The Household Goods Moving Relocation Consultant will be required to develop successful relationships with clients, assignees and team members proactively managing their international relocation and moving needs in addition to some leadership duties.

Duties Include:

• Managing full moving and relocation services, including the full coordination of household goods shipping, ensuring consistency in services and client satisfaction.
• Handling an assigned caseload of assignees during their relocation, overseeing door-to-door home move
• Developing relationships with clients, shipping and relocation vendors whilst building an in-depth knowledge of assigned clients' policies, cultures and service requirements
• Ensuring shipping customs requirements and restrictions are adhered to, for international relocations and household goods moving
• Proactively communicating with assignees, colleagues and vendors throughout the household goods moving and relocation phase
• Handle team PTO requests and coordinate coverage in absence of team members, carrying out meetings for handover.
• Collaborate with internal and external customers and authorized service providers to ensure compliance with all Service Level Agreements and KPI’S.
• Proactively manage and implement moving services according to approved pricing, logistics, and policy guidelines.
• Coordinating and managing third-party suppliers, reserving, booking, and auditing services
• Monitoring inboxes, responding to queries and providing quotes as required.
• Undertake various financial management tasks, including: overseeing the billing and invoicing for services, analyzing sales data and generating financial reports relating to sales.
• Updating the company technology platform and delivering high-quality data to their clients
• Preparing reports for clients and colleagues

Desired Skills & Experience:

• Experience managing household goods moving, shipping and relocation process both internationally and domestically
• Previous experience dealing with Import & Export shipments via Air, Road & Sea Freight
• Excellent organisational skills
• Strong supply chain management skills
• Strong knowledge of international relocations and moving
• A positive, team-focused, 'can-do' attitude
• The ability to manage and resolve conflicts or high-pressure situations
• Excellent working proficiency in Microsoft Office programs