Processing Technician - NY

Processing Technician

As a Processing Technician at Mixlab, you'll play an important role in preparing accurate, high quality medication orders for our pet parents while helping keep our pharmacy operations running smoothly. You'll work closely with pharmacists and our logistics team to process and package prescriptions, maintain accurate records and inventory, troubleshoot issues, and continuously improve the customer experience. We're looking for someone who is detail-oriented, collaborative, customer focused, and thrives in a fast paced environment.

Prepare orders for our pet parents by confirming customer data; counting, filling and labeling medications; and packing orders

Ensure accuracy of patient information and records, and update as necessary

Check for completeness of prescriptions

Handle customer interactions in a friendly and professional manner

Partner with pharmacists and logistics team to troubleshoot issues, work on special projects to improve quality and efficiency, and drive a smooth operation

Keep accurate records and monitor inventory levels in accordance with New York State Board of Pharmacy & Federal regulations and company policies and procedures

Maintain an organized work area and upkeep the appearance of the pharmacy

Cross-train across other Mixlab functions over time including customer service, logistics, and compounding

Champion the pet parent experience by recommending digital process changes and troubleshooting bugs

Performs other related duties, responsibilities, and assignments as required by management to meet business needs.

You have experience working in a data processing, fulfillment, or retail role

You have a customer-focused (and in our case, a pet-focused!) mindset

You thrive in a fast-paced work environment

Must be able to remain in a stationary position 50% of the time.

Must be able to move boxes holding medications weighing up to 25lbs across the office

You have excellent communication skills - both written and verbal - and are a collaborative, team-player

100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date

Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure

Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases

Company Stock Options

Pre-tax commuter benefits, dependent care, HSA and FSA

Employer-paid short and long-term disability leave, parental leave, and life insurance

401k with $300/year match

Referral bonus payouts of up to $1,000 for a successful referral

Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo

Discounts on many items through Perkspot

And more!