Management Analyst II

Job TitleThe Office for Family Independence is seeking a highly analytical and detail oriented professional to join the Central office team in Augusta, ME.This position is ideal for someone who enjoys working with data, identifying trends, solving complex problems, and helping transform information into meaningful business decisions. The successful candidate will work closely with MaineCare program leadership, providing the data and analysis needed to support program operations, strategic planning, and decision making.This is an excellent opportunity for someone who enjoys using data to answer complex questions and aid in the administration of a statewide public assistance program serving hundreds of thousands of Maine residents.Core Responsibilities:This position will collect, compile, validate, and analyze data related to MaineCare eligibility operations, program performance, workload trends, and policy implementation. The analysis produced by this role will support MaineCare leadership in evaluating program outcomes, identifying emerging trends, managing resources, supporting budget development, and guiding operational improvements.In addition, this position will support MaineCare technology system maintenance and modernization efforts by helping define business requirements, collaborating with technology partners, and ensuring program data needs are incorporated into system enhancements. This role offers a unique opportunity to develop comprehensive understanding of MaineCare eligibility operations while helping improve the quality, accessibility, and use of program data across the Department. The successful candidate will collaborate with program leadership, contribute to major modernization initiatives, and help ensure data driven decisions support the effective administration of MaineCare services statewide.Primary Responsibilities:• Collect, validate, analyze, and interpret MaineCare eligibility and operational data.• Develop reports and dashboards to support leadership decision-making.• Identify trends, operational issues, and opportunities for program improvement.• Support federally required reporting and ensure data accuracy and integrity.• Assist with MaineCare systems modernization by documenting business requirements and collaborating with technology partners.• Develop complex data queries and analytical reports.• Support budget development, workload analysis, and resource planning.• Recommend improvements to business processes and reporting methods.• Collaborate with leadership, technology staff, vendors, and federal partners.Preferred knowledge and ability:Knowledge of:• MaineCare eligibility systems and their interdependencies.• Office for Family Independence programs, policies, and procedures.• Data collection, validation, interpretation, and reporting methodologies.• Technology systems supporting MaineCare administration (ACES, MyMaineConnection, Siebel, etc.).• MaineCare budget processes and state auditing requirements.Ability to:• Design and document business requirements.• Analyze complex datasets and develop recommendations.• Create complex data queries.• Identify operational issues and propose solutions.• Communicate technical concepts to business users.• Build collaborative working relationships.• Plan and organize multiple priorities.Minimum Qualifications:In order to qualify, you must have eight (8) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.The background of well-qualified candidates will demonstrate the following competencies:• Exceptional organizational skills, attention to detail, and ability to balance competing priorities and meet deadlines.• Ability to work independently and take initiative to identify issues, validate causes, and develop and propose solutions.• Ability to establish and maintain effective, collaborative working relationships with staff, co-workers, constituents, other offices, contracted vendors, and/or agencies.• High level of proficiency in verbal and written communications, data analyzation and experience working within a team and providing quality results to multiple sources.Thinking about applying?Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.Agency information:The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.The Office for Family Independence (OFI) is responsible for the administration of several programs and services, including MaineCare, Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Child Support, and Disability Determinations.Application Information:For additional information about this position please contact Marcus Hatch, Recruitment & Retention Specialist at View phone number on click.appcast.io or by email at View email address on click.appcast.io submit all documents or files in PDF format.To request a paper application, please contact View email address on click.appcast.io of working for the State of Maine:No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.Living Resources Program – Navigate challenging work and life situations with our employee assistance program.Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.