Help desk Analyst

Help Desk AnalystvTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.Job DescriptionThe Helpdesk Analyst provides technical assistance, support and advice to end users; this entails investigating and resolving computer software and hardware issues.Required SkillsExcellent written and verbal communication skillsAbility to resolve end user issues utilizing remote toolsFamiliarity with ticketing systemsExperience with the removal of viruses and/or malwareWindows (Windows 7 and above), Smartphones (Android, IOS etc.); 2-3yrs. experienceMS Office (2010 and above); 2-3 years exp.PreferredPrevious experience using TeamViewerAdditional InformationAll your information will be kept confidential according to EEO guidelines.