Receptionist

Franklin Biolabs Receptionist Position

Franklin Biolabs emerges from the esteemed legacy of Dr. Jim Wilson's laboratory, a beacon of innovation in vector technology for over three decades. Building on this rich heritage, Franklin Biolabs is poised to redefine the landscape of the global genetic medicines industry. As a Contract Research Organization (CRO), Franklin Biolabs offers a comprehensive suite of services spanning from discovery through clinical manufacturing. Our goal is to empower our partners by providing unparalleled solutions that drive the advancement of genetic medicines. Leveraging decades of expertise and a commitment to excellence, we bridge the gap between groundbreaking research and ensuring that transformative therapies reach those who need them most.

Franklin Biolabs, Inc. is in search of a part-time Receptionist who serves as the first point of contact at Franklin Biolabs. This on-site role supports a professional laboratory and office environment by maintaining front desk coverage, welcoming visitors, managing visitor access and reception processes, coordinating meeting and event logistics, and ensuring a polished, organized, and welcoming experience for clients, vendors, partners, and employees. Key responsibilities include:

• Manage the reception area, assist with answering and directing incoming inquiries as needed, and maintain a clean, organized lobby.
• Greet, sign in, and direct visitors, clients, vendors, and delivery personnel in a professional and courteous manner while following site security and visitor protocols.
• Maintain visitor logs, manage badge/access processes (as directed), and support general administrative tasks related to meetings and office operations.
• Assist with planning and coordination of lunches, catering, and other on-site events or meetings.
• Provide general administrative support, including light data entry, scheduling assistance, and coordinating office supply replenishment as needed.
• Support conference room utilization by assisting with meeting space requests, scheduling conflicts, and conference room coordination.
• Uphold confidentiality and professional standards in accordance with company policies and as appropriate for a regulated environment.
• Perform other related duties as assigned.

Education and Experience:

• High school diploma or equivalent required; Associate degree or relevant coursework preferred.
• 2+ years of related experience (e.g., reception, front-desk, or administrative);
• Experience in a life services, laboratory, or biotech setting is a plus.

Knowledge, Skills and Abilities:

• Strong interpersonal and customer-service skills with a polished, professional demeanor.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and remain calm and organized in a busy environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and basic scheduling/calendar tools.
• Ability to work on-site during assigned part-time hours and maintain consistent attendance.
• Must be able to lift/move light packages and perform general office physical demands.

On-Site & Schedule:

• This is a part-time, non-exempt position requiring on-site presence at our Discovery Labs location in King of Prussia, Pennsylvania. Hours will be established based on business needs (typically covering core business hours with flexibility for meeting/event support).

Vision:

• Sufficient visual acuity to recognize and greet individuals at various distances, monitor the reception area and entrance, and distinguish basic visual cues related to visitor credentials or safety signage.
• Ability to operate a computer and view monitors for intermittent to extended periods while managing schedules, emails and visitor records.
• Ability to read printed materials, electronic screens, visitor logs, name badges with or without a reasonable accommodation.
• Ability to focus and maintain concentration on tasks for extended periods.
• Ability to work in environments with varying light conditions.

Company Benefits:

• 401(k)
• 401(k) Matching
• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account and Flexible Spending Account
• Paid Time-Off
• Company Paid Holidays
• Personal Floating Holidays
• Short-Term and Long-Term Disability
• Life and AD&D insurance (Group & Voluntary)