Tax Resolution Department Manager

Job Description

Job Description

Description:

Polston Tax Resolution & Accounting is hiring a Tax Resolution Department Manager.

The Tax Resolution Department Manager will oversee the daily operations of the legal department while managing a team of attorneys and support staff handling tax resolution matters before the IRS and state taxing authorities. This leadership role combines case management, client advocacy, team supervision, and operational oversight to ensure exceptional client service and successful tax resolution outcomes. Supported by experienced staff, the Legal Department Manager will play a key role in developing legal strategies, mentoring team members, and ensuring departmental performance and compliance standards are met.

PLEASE NOTE: To be considered for this position, Polston is currently hiring remote telework positions for workers located in AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, MD, MA, MO, MT, NE, NH, NJ, NM, NC, OH, OK, PA, SC, TN, TX, UT, VA, and WI.

*Polston is not currently accepting applications from any additional states. Moreover, remote workers may not telework for Polston entities from any location not listed as a location from which the Polston entities are currently hiring.

What Can We Give You?

• Competitive Salary starting at $110,000+ incentives based on experience.
• A collaborative, team-based work atmosphere - we bring our best selves to the table and work together to impact the lives of our clients every day.
• Paid volunteer events - we create an environment that supports and values the importance of giving back and serving others.
• Fun company-sponsored events - a great way to get to know each other better.
• Investment in employees - we pride ourselves on giving our employees the chance to grow their careers.
• Caring for Your Whole Well Being - our benefits package is designed with your well-being in mind. We offer medical, dental, and vision insurance in addition to short- and long-term disability, life insurance, pet insurance, and a gap plan for eligible employees.
• Additional benefits - paid time off (PTO) such as sick days and vacation days, paid holidays, 401K which includes matching when eligible.

What Will You Do?

Leadership & Department Management

• Supervise, mentor, and support attorneys and legal staff within the department. 
• Oversee workflow distribution, case assignments, and departmental productivity. 
• Ensure department compliance with firm policies, legal standards, and client service expectations. 
• Assist in developing and implementing procedures to improve operational efficiency and case outcomes. 
• Provide coaching, training, and performance feedback to team members. 
• Serve as a resource for escalated client matters and complex tax resolution cases. 

Case Management & Client Representation

• Review detailed financial analyses of clients’ income, expenses, and assets to determine and/or confirm qualified resolution options. 
• Research and develop strategies to defend clients’ positions while considering their specific goals. 
• Negotiate tax resolutions on behalf of clients with the IRS and/or state government entities via phone, correspondence, or in person. 
• Manage an assigned caseload while ensuring deadlines and compliance requirements are met. 
• Consistently communicate with clients via email, phone, video call, and mail regarding case updates and expectations. 
• Respond in a timely manner to client inquiries and requests. 
• Prioritize and manage multiple assignments in a fast-paced environment.

Who Are We?

Polston Tax Resolution & Accounting was founded in 2001 with the mission of helping people escape the nightmare of owing back taxes. Today, the firm not only assists those who owe back taxes to the IRS or state but also proudly operates as a full-service tax and accounting firm.

Requirements:

  Requirements:

• Juris Doctor degree from an ABA accredited law school, Active Enrolled Agent, or CPA
• Must have at least 5 years of supervisory or management experience. 
• Must have at least 5 years of experience representing clients before the IRS and state taxing authorities.
• Positive attitude and customer service mindset with a strong work ethic. 
• Exceptional leadership, interpersonal, negotiation, and conflict resolution skills. 
• Outstanding verbal and written communication skills. 
• Excellent organizational skills with the ability to prioritize tasks efficiently. 
• Strong attention to detail and commitment to thorough, accurate work. 
• Ability to maintain integrity, professionalism, and confidentiality. 
• Capability to function effectively in a fast-paced environment. 
• Comfortable with substantial client interaction and team collaboration. 
• Enjoys problem solving and working through complex issues with clients and team members. 
• Adaptable and collaborative when priorities shift or unexpected challenges arise.
• Equipment such as a computer, monitor, and smartphone needed to perform assigned work tasks. 
• Internet service with a minimum speed of 50 Mbps; 100 Mbps recommended for optimal performance. 
• Satisfactory background and reference checks, including employment verification.

Who Are We?

Polston Tax Resolution & Accounting was founded in 2001 with the mission of helping people escape the nightmare of owing back taxes. Today, the firm not only assists those who owe back taxes to the IRS or state but also proudly operates as a full-service tax and accounting firm.