Patient Care Coordinator

Job Description

Job Description

CPTE has been a trusted provider of outpatient physical therapy throughout Southern New Hampshire for more than 35 years. As a PT-owned practice, we believe in investing in our people by creating an environment where clinicians are supported, challenged, and encouraged to grow throughout their careers.

Are you ready to make a meaningful impact on your patients' lives while growing your career in a supportive, team-oriented environment? CPTE, a proud member of Fusion Physical Therapy Partners, is seeking a highly motivated and detail-oriented individual to join our Concord, NH clinic as a Patient Care Coordinator!

*Hours needed: Monday Tuesday Wednesday 8am-5pm, Thursday 830am-6pm, and Friday 8am-330pm*

At CPTE, we do more than just care for our patients—we care for our team. As a PT-owned practice, we've spent 35 years building a reputation for exceptional patient outcomes and fostering a culture where employees thrive.

As a Patient Care Coordinator at CPTE, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.

What you'll do:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.

CPTE invests in a culture of inclusion and positivity and encourages all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

CPTE is a proud member of Fusion Physical Therapy Partners.