Scheduling Coordinator

Requisition number: 1062487

Job category: Customer Services

This position is Remote in Albuquerque, NM. If you are located within commutable distance to the office at 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102, you will have the flexibility to work remotely* as you take on some tough challenges.

Optum NM is seeking a Scheduling Coordinator to join our team in 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102 Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum , you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

The Scheduling Coordinator is responsible for scheduling and coordinating appointments, maximizing clinician schedules, verifying insurance and providing a positive patient experience. The coordinator answers incoming calls within appropriate timelines and meet productivity and quality standards set by the organization. The coordinator is responsible for reviewing provider schedules daily to ensure maximum capacity met. This position is required to effectively communicate with clinical teams, nurses, and clinicians to relay information to the appropriate clinic as needed. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.

This position is full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00am - 4:30pm MST. It may be necessary, given the business need, to work occasional overtime.

We offer 4-6 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm PST, Monday - Friday. Training will be conducted onsite and will go remote after.

Watch this video ( to understand the expectations of being a remote worker with UnitedHealthcare.

Primary Responsibilities:

• Accurately schedules and coordinates patient appointments for assigned clinics.

• The ability to work in a high call volume environment while meeting productivity and quality standards.

• Analyzing provider schedules to ensure maximum capacity is met.

• Obtains eligibility and benefit information in a timely manner: assigning FSC (Financial Class) benefits, and all other related activities i.e. transfers, demographic data changes in EPIC.

• Registering patients in EPIC including updating patient demographics, current insurance information, current primary care provider, emergency contacts, and all relevant fields.

• Use appropriate text templates in the electronic health record, sending encounters using the electronic health record, and ability to multitask between business office systems and the electronic health record.

• Performs other duties as assigned.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR older

• 1+ years of related customer service experience in a call center, medical office/healthcare facility, healthcare insurance carrier, OR scheduling field

• Experience with computer systems and Microsoft Office (Microsoft Word, Outlook and Microsoft Excel)

• Knowledge of Medical Terminology

• Ability to work our normal business hours from 8:00 am - 4:30 pm MST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• 1+ years of healthcare experience to include scheduling experience and verification of eligibility and benefits

Telecommuting Requirements:

• Must reside with a 50-mile radius of our office located at 303 Roma Avenue NW, 5th floor, Albuquerque, NM 87102

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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