Ambulatory Clinic Unit Coordinator

Position Title

Ambulatory Clinic Unit Coordinator

Reports To

Clinical Supervisor or Clinic Manager

Department

Ambulatory Care Clinics

Location

Orthopedics Clinic - Bend, OR

Organization

ST. CHARLES HEALTH SYSTEM

Job Type

Full-Time, Days Pay range: $21.53 - $27.56

Vision, Mission, Values

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

Department Summary

St. Charles Ambulatory Care Services encompasses practices in three Central Oregon counties and numerous lines of clinical services including orthopedic services, primary care, urgent care, medical specialties, women’s health, post-acute care, hospital medicine, emergency medicine, behavioral health, cardiovascular services and cancer services. We encourage collaboration between clinical and non-clinical staff to ensure we are providing our community with comprehensive and compassionate health care.

Position Overview

The Ambulatory Clinic Unit Coordinator provides clinic support to providers and clinicians through various administrative duties. This position directly interfaces with patients by offering direct support to ensure a seamless delivery of care. This position does not directly manage any other caregivers.

Essential Functions and Duties

• Provides daily support to clinical teams through non-clinical activities, ensuring smooth operations and efficient workflow.
• Supports patient needs by coordinating transportation, assisting with financial aid applications and providing community resources.
• Assists with patient calls, retrieves and prioritizes Medical Assistant voicemails to ensure proper patient support is provided.
• Collaborates with the Patient Services and Scheduling teams to support registration, scheduling and other necessary functions.
• Maintains inventory of office supplies and ensures timely replenishment.
• Assists with paperwork and administrative tasks as instructed by the Medical Assistant.
• Oversees daily internal collection and delivery of outgoing mail, FedEx and UPS packages and assists with document management tasks including processing RightFax communications.
• Performs daily operational checks and safety inspections to ensure the clinic is prepared to see patients.
• Conducts face-to-face or telephone interviews with patients, provides patients with appropriate questionnaires, and documents detailed past and present medical history into the electronic health record system.
• Supports the vision, mission and values of the organization in all respects.
• Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• Documents all patient care with proficiency in compliance with clinical policies, procedures and regulatory agencies.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

Required: High school diploma or GED. Preferred: N/A

Licensure / Certification / Registration

Required: N/A Preferred: N/A

Experience

Required: N/A Preferred: 1 year healthcare experience.

Personal Protective Equipment

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Physical Requirements

• Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
• Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds.
• Occasionally (25%): Bending, stooping/kneeling/crouching, reaching overhead, grasping/squeezing, ability to hear whispered speech level.
• Rarely (10%): Climbing stairs.
• Rarely (10%): Wet/slippery area, chemical solution.
• Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle.
• Never (0%): Heat, cold, noise, dust, vibration, uneven surface.
• Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP

Schedule and Employment Details

• Schedule Weekly Hours: 40
• Caregiver Type: Regular
• Shift: First Shift (United States of America)
• Is Exempt Position? No
• Job Family: COORDINATOR CLERICAL
• Scheduled Days of the Week: Monday-Friday
• Shift Start & End Time: 8am-5pm

Organization Background

St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.